Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

Application Analyst Associate

University of Georgia

University of Georgia

IT
USD 50k-50k / year
Posted on Jul 7, 2025
Apply now

Posting Details

Posting Details
Posting Number S13830P
Working Title Application Analyst Associate
Department EITS-Client Services
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department
College/Unit/Department website eits.uga.edu
Posting Type External
Retirement Plan TRS
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Monday – Friday, 8am – 5pm
Advertised Salary Up to 50,000
Posting Date 07/07/2025
Open until filled Yes
Closing Date
Proposed Starting Date 08/04/2025
Special Instructions to Applicants
Please provide name and contact information for three professional references.
Location of Vacancy Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information
Classification Title IT Application Support Paraprofessional/Professional
FLSA Non-Exempt
FTE 1.00
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
  • Experience working in and supporting an enterprise ITSM or ESM solution such as TeamDynamix, ServiceNow, or SolarWinds
  • Basic understanding of web technologies (HTML, JavaScript)
  • Familiarity with ticketing systems (TeamDynamix, ServiceNow, SolarWinds
Position Summary
This position provides entry-level support for the development and administration of enterprise service management platforms and collaborative tools. The Associate will work under the supervision of the Application Analyst Specialist and Collaborative Tools team manager to support ITSM platforms, basic application configuration, user support, and documentation activities.

Primary Systems Supported

  • Enterprise Service Management Platform (TeamDynamix)
  • Client Portals and Self-Service Catalogs
  • Basic Ticketing Systems (Incident, Service Request)
  • Knowledge Base Management
  • Collaborative Tools (Zoom, SharePoint, Beyond Trust)
  • Basic Reporting and Documentation Tools
Knowledge, Skills, Abilities and/or Competencies
  • Basic understanding of IT service management concepts preferred
  • Strong willingness to learn new technologies quickly
  • Excellent communication and customer service skills
  • Detail-oriented with good organizational abilities
  • Ability to learn new technology platforms rapidly
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Customer service orientation
  • Ability to work independently and as part of a team
  • Basic project coordination skills
Physical Demands
Standard for normal office environment.
Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Support Enterprise Service Management Platform Operations
  1. Basic Configuration: Under supervision, assist with basic platform configurations such as form modifications, user group assignments, and standard workflow adjustments.
  2. Documentation Maintenance: Update and maintain user guides, knowledge base articles, and process documentation to ensure accuracy and clarity.
  3. Quality Assurance: Execute test cases developed by senior team members, document results, and report issues for resolution.
Percentage of time 35
Duties/Responsibilities
Application Administration and Maintenance Support
  1. System Monitoring: Monitor basic system performance metrics and alert senior staff to potential issues or anomalies.
  2. User Management: Create user accounts, assign basic permissions, and manage user group memberships under established procedures.
  3. Routine Maintenance: Assist with routine maintenance tasks such as data cleanup, report generation, and system health checks.
  4. Change Management Support: Document and track changes to production systems following established change management procedures.
Percentage of time 30
Duties/Responsibilities
Requirements Gathering and Project Support
  1. Stakeholder Communication: Participate in requirements gathering sessions with business users and document basic functional requirements.
  2. Project Coordination: Assist with project planning activities, maintain project documentation, and track deliverables under supervision.
  3. Solution Research: Research best practices and standard configurations for common business requirements.
  4. Vendor Communication: Participate in vendor calls and meetings, document key points, and assist with basic vendor management activities.
Percentage of time 20
Duties/Responsibilities
Reporting and Documentation
  1. Standard Reporting: Generate routine reports using existing templates and dashboards for management and business stakeholders.
  2. Process Documentation: Create and maintain process documentation, user guides, and training materials.
  3. Knowledge Management: Contribute to the team’s knowledge base by documenting solutions, procedures, and lessons learned.
Percentage of time 10
Duties/Responsibilities
Professional Development and Other Duties
  1. Team Collaboration: Participate in team meetings, contribute to team initiatives, and support special projects as assigned.
  2. Cross-training: Learn additional systems and processes to provide backup support for team members
Percentage of time 5

Contact Information

Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Michael Jacobson
Recruitment Contact Email michael.jacobson@uga.edu
Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References with Contact Information
Optional Documents
Apply now
See more open positions at University of Georgia
Privacy policyCookie policy