IT Systems Support Professional
University of Georgia
IT, Customer Service
Posted on Jul 15, 2025
Posting Details
Posting Details
| Posting Number | S13863P |
|---|---|
| Working Title | IT Systems Support Professional |
| Department | SOM-Operations |
| About the University of Georgia | Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. |
| About the College/Unit/Department | The University of Georgia is establishing a new independent School of Medicine in Athens, building on the success of the Augusta University / University of Georgia Medical Partnership, which has been educating physicians in Athens since 2010. The establishment of a new public medical school at UGA comes as the state faces a significant shortage of medical professionals. The population of Georgia, the nation’s eighth largest state, has surged to approximately 11 million residents, straining existing medical infrastructure and resulting in longer wait times for appointments and reduced access to care. Georgia currently ranks 40th in the nation for the number of active patient care physicians per capita and 41st for the number of public medical students per capita. As a top 20 public university with a thriving research enterprise and vast public service network, the University of Georgia is well positioned to produce more highly trained physicians, alleviate physician shortages, and improve the state’s ability to provide quality health care for its citizens. The School of Medicine is located on UGA’s Health Sciences Campus in Athens, home to UGA’s College of Public Health and the current AU/UGA Medical Partnership. In its inaugural year, the UGA School of Medicine plans to enroll 60 students per class, but a new $100 million medical school building will enable the UGA School of Medicine to grow to 120 students per class in the future. The University of Georgia School of Medicine is seeking accreditation and has been formally recognized with “candidate status” by the Liaison Committee on Medical Education (LCME), beginning a multi-year accreditation process. |
| College/Unit/Department website | https://medicine.uga.edu/ |
| Posting Type | External |
| Retirement Plan | TRS or ORP |
| Employment Type | Employee |
| Benefits Eligibility | Benefits Eligible |
| Full/Part time | Full Time |
| Work Schedule | |
| Additional Schedule Information | Monday-Friday, 8:00 a.m.-5:00 p.m. Flexibility may be needed at times. |
| Advertised Salary | Commensurate with experience |
| Posting Date | 07/14/2025 |
| Open until filled | No |
| Closing Date | 07/21/2025 |
| Proposed Starting Date | 09/01/2025 |
| Special Instructions to Applicants | The application packet should include a cover letter detailing how the applicant’s credentials and experience meet the needs, responsibilities, and qualifications for the position, a current resume, and contact information for three professional references (who will not be contacted without further correspondence with the applicant). |
| Location of Vacancy | Athens Area |
| EEO Policy Statement | The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). |
| USG Core Values Statement | The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653. |
Position Information
| Classification Title | IT Systems Support Professional |
|---|---|
| FLSA | Exempt |
| FTE | 1.00 |
| Minimum Qualifications | Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. |
| Preferred Qualifications | |
| Position Summary | The IT Systems Support Professional will play a strategic role in designing, implementing, and supporting a modern, scalable data center to meet the growing research and academic data needs of the University of Georgia School of Medicine. This position will focus on the deployment and management of data center systems, including virtualization platforms, storage architecture, backup and disaster recovery solutions, and vendor-supported services, with a strong emphasis on supporting research data systems, performance, and security. The role will serve as a lead technical resource in the establishment of a robust computing environment and will collaborate with faculty, research teams, and IT leadership to align infrastructure capabilities with academic goals. This position reports to the UGA School of Medicine’s Information Technology Manager. |
| Knowledge, Skills, Abilities and/or Competencies |
|
| Physical Demands |
|
| Is driving a responsibility of this position? | No |
| Is this a Position of Trust? | Yes |
| Does this position have operation, access, or control of financial resources? | No |
| Does this position require a P-Card? | No |
| Is having a P-Card an essential function of this position? | No |
| Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No |
| Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | Yes |
| Credit and P-Card policy | Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. |
| Background Investigation Policy | Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. |
Duties/Responsibilities
| Duties/Responsibilities | Server Implementation and Administration
|
|---|---|
| Percentage of time | 35 |
| Duties/Responsibilities | Data Storage and Network Systems
|
|---|---|
| Percentage of time | 30 |
| Duties/Responsibilities | Data Protection and Recovery Operations
|
|---|---|
| Percentage of time | 20 |
| Duties/Responsibilities | Infrastructure Design and Strategic Planning
|
|---|---|
| Percentage of time | 15 |
Contact Information
Recruitment Contact
| Contact Details | For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. |
|---|---|
| Recruitment Contact Name | Kristie Sartain |
| Recruitment Contact Email | ksartain@uga.edu |
| Recruitment Contact Phone |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume/CV
- Cover Letter
- List of References with Contact Information