AV and Technology Support Associate
University of Georgia
IT, Customer Service
USD 45k-52k / year
Posted on Aug 26, 2025
Posting Details
Posting Details
| Posting Number | S14056P |
|---|---|
| Working Title | AV and Technology Support Associate |
| Department | Terry-Assoc Dean Rsch&Exec Prg |
| About the University of Georgia | Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. |
| About the College/Unit/Department | |
| College/Unit/Department website | |
| Posting Type | External |
| Retirement Plan | TRS |
| Employment Type | Employee |
| Benefits Eligibility | Benefits Eligible |
| Full/Part time | Full Time |
| Work Schedule | |
| Additional Schedule Information | Due to the nature of the work, this employee is expected to be onsite at the TEEC during working hours. Monday – Friday 12:00PM – 9:00PM or Monday – Thursday 10:00AM – 9:00PM Work hours will be coordinated with a peer IT Professional, a Facilities professional and a supervisor to meet the needs of the TEEC. Hours will be flexible during the week and occasionally on weekends. Applicant must be flexible to work weekends and mornings as needed and scheduled. |
| Advertised Salary | $45,000 - $52,000+ Commensurate with Experience |
| Posting Date | 08/25/2025 |
| Open until filled | Yes |
| Closing Date | |
| Proposed Starting Date | 09/14/2025 |
| Special Instructions to Applicants | |
| Location of Vacancy | Atlanta Area |
| EEO Policy Statement | The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). |
| USG Core Values Statement | The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653. |
Position Information
| Classification Title | Audiovisual Technical/Paraprofessional |
|---|---|
| FLSA | Non-Exempt |
| FTE | 1.00 |
| Minimum Qualifications | Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. |
| Preferred Qualifications | |
| Position Summary | The position is based at the Terry Executive Education Center (TEEC) in Atlanta, located at 3475 Lenox Rd NE, Suite 300, Atlanta, GA 30326. The Audiovisual Technical Professional supports the daily operations of the Terry Executive Education Center (TEEC), a 33,000-square-foot facility in Atlanta’s Buckhead business district. This space includes 4 large classrooms, 2 large event spaces, and meeting spaces ranging from 6-person team rooms to a large Executive Boardroom. This position ensures the effective functioning of audiovisual (AV) systems, provides end-user IT support, and facilitates seamless execution of academic programs, executive education, special events, and hybrid learning experiences. This role combines AV and light IT duties, requiring a hands-on professional with a solid technical foundation in desktop support, software troubleshooting, network basics, and end-user assistance. The position supports faculty, staff, students, and executive clients with a focus on minimizing downtime, ensuring a polished technical experience, and maintaining the high standards of the Terry College brand. This position collaborates with faculty and departments to design, implement, and support instructional technologies. It involves maintaining and repairing integrated video/audio/data classroom systems and related analog and digital instructional technologies. Responsibilities include diagnosing and resolving issues related to computer hardware, software, supporting Windows and Apple operating systems, peripherals, and network devices used in UGA classrooms. The role also serves as a contact for room management systems and involves knowledge of installation, configuration, maintenance, support, and proficiency in desktop hardware/software support and network troubleshooting. Job functions include cross-training on facilities and event management and all other activities necessary to maintain high-level operation of the facility. This position will support internal stakeholders, external customers, students, faculty, and other visitors that are part of the Terry College Community. Due to the nature of the work, this employee is expected to be onsite at the TEEC during working hours. Work hours will be coordinated with a peer IT Professional, a Facilities professional and a supervisor to meet the needs of the TEEC. Hours will be flexible during the week and occasionally on weekends. |
| Knowledge, Skills, Abilities and/or Competencies |
|
| Physical Demands |
|
| Is driving a responsibility of this position? | No |
| Is this a Position of Trust? | Yes |
| Does this position have operation, access, or control of financial resources? | No |
| Does this position require a P-Card? | No |
| Is having a P-Card an essential function of this position? | No |
| Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No |
| Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | Yes |
| Credit and P-Card policy | Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. |
| Background Investigation Policy | Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. |
Duties/Responsibilities
| Duties/Responsibilities | Classroom AV and Technology support
|
|---|---|
| Percentage of time | 50 |
| Duties/Responsibilities | IT Support
|
|---|---|
| Percentage of time | 25 |
| Duties/Responsibilities | System Maintenance and Coordination
|
|---|---|
| Percentage of time | 15 |
| Duties/Responsibilities | Facilities and Event Support
|
|---|---|
| Percentage of time | 10 |
Contact Information
Recruitment Contact
| Contact Details | For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. |
|---|---|
| Recruitment Contact Name | Kasie Fable |
| Recruitment Contact Email | KasieFable@uga.edu |
| Recruitment Contact Phone |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this vacant position? (UGA Jobs -UGA's Job Board, LinkedIn, Indeed.com, Inside HigherEdJobs, UGA Staff Listserv, Terry College Listserv, a current UGA Employee, other - please provide resource)
(Open Ended Question)
Applicant Documents
Required Documents
- Cover Letter
- Resume/CV
- List of References with Contact Information