IT Specialist
University of Illinois Urbana-Champaign
IT Specialist
Technology Services - University of Illinois Urbana-Champaign
Technology Services at Illinois is excited to announce an opening for an IT Specialist on the Managed IT Services team. We are seeking a motivated individual to join our team. This position will be responsible for client support activities including, but not limited to, support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. This role also includes support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected. If you're passionate about technology and thrive in a collaborative community, we encourage you to apply! Please feel free to share with anyone you know who may be interested. Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University’s Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.
Why Work at Technology Services?
Highlights of Employee Benefits
Job Summary
Responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. Also includes support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected.Duties & Responsibilities
Provide desktop support
- Install, configure, and maintain computer based desktop systems running Windows or Macintosh operating system
- Maintain the security of the desktops, both physical and operating system.
- Effectively use Endpoint Management systems in the support of desktop systems.
- Support and maintain various desktop-based applications such as MS Office, Outlook, Microsoft Teams, Banner applications.
- Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability.
- Write documentation and knowledge articles as required.
- Investigate and resolve customer satisfaction issues.
- Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus.
- Communicate effectively with unit leadership and their staff.
Administer and enhance unit IT services.
- Assist with the packaging and deployment of GPO and SCCM task sequences.
- Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation.
- Manage unit networking including activation of ports, troubleshooting and resolving problems.
- Install, manage and troubleshoot networked printers and print servers.
- Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers.
- Facilitate use of centralized, shared, and third party services to meet unit needs most efficiently and cost-effectively.
- Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units.
- Proactively identify gaps in available IT services and resources, and assist in the development of plans to help fill these gaps.
Participate in IT projects.
- Assist in the development of IT project plans by review of technical steps in the project as well as their estimated duration.
- Communicate effectively with other project team members.
Specialty Factors
1. High school diploma or equivalent.
2. Any one or any combination totaling two (2) years (24 months) from the following categories:
College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
3. Demonstrated Windows and/or Macintosh PC support experience, computer hardware experience, supporting productivity software (MS Office) and in a customer service environment.
Preferred Qualifications
Bachelor's degree in computer science or a technical discipline. At least one year administering computers/servers in a Windows or Mac OS Enterprise environment. Experience with supporting Skype for Business, Microsoft Teams, and Zoom. Endpoint management tools such as SCCM, Munki. Scripting experience, including but not limited to PowerShell is a plus.
Knowledge, Skills and Abilities
- Working knowledge of MS Windows OS that includes the ability to diagnose and correct issues as they arise.
- Good working knowledge of desktop applications such as Microsoft Office.
- Strong technical skills and the ability to perform multiple tasks and projects simultaneously.
- Ability to use analytical skills to identify and solve problems within established systems.
- Excellent communication skills, both verbal and written, to interact with vendors and clients of various skill levels.
- Ability to work well independently and with a team of technical staff. Working knowledge of mobile devices (tablets, mobile phones) including how they work and how to support them.
- Working knowledge of IT hardware such as how to troubleshoot hardware issues with a computer and how to fix/replace/reconfigure the hardware.
- Understanding of IT security, how to maintain secure devices and how to implement safe security principles.
- Ability to quickly learn new computer software applications.
- Ability to adapt quickly to frequently changing IT needs, policies, services, technical environment and project priorities.
- Ability to exercise initiative, use independent judgement, work and communicate well with a widely diverse population of customers and co-workers.
- Excellent customer service skills.
- Good organizational and time management skills.
- Excellent teamwork skills.
Appointment Information
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. The budgeted salary range for the position is $55,000.00 to $62,000.00. Salary is commensurate with experience.
Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University’s Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on June 3, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered.
To complete the application process:
Step 1) Submit the Staff Vacancy Application using the “Apply for Position” button.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references.
If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Sami Roch at sroch@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.
Requisition ID: 1030929
Job Category: Technical
Apply at: https://jobs.illinois.edu