Information Center Analyst
University of Illinois Urbana-Champaign
Information Center Analyst
Division of Public Safety
The Division of Public Safety is currently accepting applications for an Information Center Analyst to work in the Real-Time Information Center. The mission of the Real-Time Information Center (RTIC) will centralize a broad range of current and evolving technologies, coordinate sworn and/or nonsworn human resources, and direct the attention of both to high-crime areas, active crimes in progress, large-scale public events that may require law enforcement presence or response, and/or high-profile or highly recidivistic offenders in the community. The function of this position is to provide real-time monitoring of information sources for law enforcement purposes. These information sources may be law enforcement sensitive information, open-source information and closed-source sensitive information. The individual will need to interpret, prioritize, and disseminate various pieces of valuable information in both static and ongoing situations. The individual will need to recognize trends and patterns of a public safety concern and will be able to make rational conclusions based on the observed information.
Duties & Responsibilities:
- Conduct open source and restricted queries using specialized criminal justice intelligence-based databases. Provide intelligence sharing and assistance to patrol, investigations and other public safety personnel in real-time. Collect data and create reports for patrol officers and/or detectives.
- With the use of analytical tools, techniques and methodologies, collect, store, analyze and distribute information derived from data. Research emerging technologies and trends in crime analysis and public safety. Research and evaluate software, hardware, and accessories to ensure security and productivity in the center.
- Prepare clear, concise, timely and accurate reports (including police reports) by leveraging data analytics. Compose data driven recommendations for stakeholders of all levels of the University.
- Protect data confidentiality and integrity by implementing appropriate information security policies and regulations.
- Troubleshoot and perform preventative maintenance on public safety technology camera systems. Initiate site surveys to determine optimal and ethical camera placement and ensure coverage in critical areas.
- Ensure computer terminals are operational and updated regularly. Control, monitor and maintain operations of fusion center software.
- Resolve technical requests concerning software from external and internal stakeholders to maintain productivity. Assist colleagues to resolve technical issues.
- Use available access control systems to provide additional investigative information. Use systems to deny or provide access to individuals or groups during emergency situations when necessary. Act as an investigative resource for the Detective Bureau and Patrol Divisions.
- Apply criminal justice principles and legal protocols while adhering to agency policies and exercising technical expertise in the capture, processing, and storage of data and security videos. Interpret and communicate relevant University and Departmental policies and procedures as they relate to crime analysis, law enforcement operations and use of intelligence networks and databases.
- Assist in the development and implementation of strategies, protocols, and procedures to enhance the effectiveness and efficiency of the RTIC operations. Participate in training exercises, drills, and simulations.
- Observe, detect, and appropriately report elements of crime that are observed through security cameras to responding officers’ and METCAD. Recognize suspicious behaviors and circumstances appearing on live feeds. Document date, time and camera location or digitally record those activities when appropriate.
- Monitor public safety radio transmissions and calls for service on CAD (Computer Aided Dispatch) screens.
- Scan security cameras for the purpose of anticipating and investigating emerging and evolving events; not for the purpose of responding to callers or officers. Conduct follow-up investigations assigned.
- Communicate critical facts and evolving circumstances clearly and effectively - both verbally and in writing - during and immediately following a police response to crime which is often during dynamic and high-pressure conditions. Rapidly identify key data points such as precise locations, nearby security cameras, and relevant call-related data during a call for service.
- Serve as a liaison with local law enforcement agencies to support joint crime prevention initiatives, including the integration and analysis of incident reports from surrounding jurisdictions that may impact local safety efforts. Provide real-time video monitoring during special events and large gatherings. Offer testimony in court proceedings and student disciplinary hearings as required. Other duties and responsibilities as assigned.
Minimum Qualifications:
- High school diploma or equivalent.
- One (1) year of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate’s Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor’s Degree (120 semester hours) equals three (3) years).
- Demonstrated experience working in law enforcement, emergency services, intelligence analysis, or related field.
Preferred Qualifications:
- Two (2) years of experience in law enforcement, intelligence analysis, or a related field with demonstrated proficiency in data analysis and interpretation.
Knowledge, Skills and Abilities:
- Strong analytical and critical thinking skills, with the ability to quickly assess and prioritize information in a dynamic and high-pressure environment.
- Proficiency in using analytical software tools and databases
- Excellent communication skills, with the ability to convey complex information clearly and concisely in both written, verbal, and electronic formats.
- Ability to work effectively both independently and as part of a team, with a strong commitment to collaboration, professionalism, and integrity.
- Flexibility to work rotating shifts, including nights, weekends, and holidays, as required.
- Ability to work in a collaborative and diverse team environment.
- Ability to solve complex analytical problems, utilize good organizational skills, and comfortable managing multiple priorities.
- Excellent written and verbal communication skills to a variety of audiences (management, peers, users and stakeholders).
- Working knowledge of local streets, buildings, and geography.
- General knowledge of local, state, and federal laws.
- Working knowledge of the police department organization.
- Familiarity with department policy, rules, and procedures.
- Interacting positively, impartially, and courteously with all people.
Appointment Information:
This is a 100% full-time Civil Service 5032 - Information Technology Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The budgeted salary range for this position is $60,000.00 - $70,000.00. Salary is commensurate with qualifications and experience.
Work authorization sponsorship is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information:
Applications must be received by 6:00 pm (Central Time) on July 7, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jen Cochrane at walburnc@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID: 1031509
Job Category: Technical
Apply at: https://jobs.illinois.edu