Assoc IT Spec II, ACES Technology Services
University of Illinois Urbana-Champaign
Associate IT Specialist II
College of ACES - ACES Technology Services
WE TRANSFORM LIVES.
Everything we do is designed to improve the quality of life of the people in the state of Illinois, across the nation, and around the world. We discover, develop, translate, and disseminate knowledge to address societal concerns and train the next generation of experts and leaders in a way that empowers them to expand the boundaries of science to higher levels of understanding and influence.
Be a part of our story.
Job Summary
Provide end-user workstation, application, and system support for assigned departments and users within the College of ACES, which includes focusing on one or more of the following: administrative business and academic operations, classrooms and instructional labs, or research computing/HPC. Serve as a knowledge expert on key technology topics, develop solutions and recommendations for customers and stakeholders, and contribute to the design and delivery of new services. Includes managing file and print shares, wired networks, and ACES specific software and licensing.Duties & Responsibilities
Customer Service and Support
• Deliver excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
• Monitor the request tracking system for new requests, update the request system regularly, and assist in assigning requests to appropriate individuals.
• Assist faculty and other research staff with installation, maintenance, and troubleshooting of software and computers utilized in a research capacity, including instrument- connected computers and computers facilitating agricultural, consumer, and environmental research.
• Work with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
• Develop documentation and training resources for peers and for faculty and staff in the college.
• Build relationships with the customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
• Work to resolve customer satisfaction issues and escalate through appropriate avenues as necessary.
• Develop recommendations for IT leadership to evaluate hardware or software decisions.
• Provide technical consultation to customers to develop requirements for custom IT solutions.
System and Network Support
• Assist in the full life cycle of IT systems and products (hardware/software deployment) including purchasing, installation, tracking, and disposal/surplus.
• Analyze functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
• Provide customer assistance with network connectivity, administer local building networks, and manage DNS and DHCP for departmental networks.
• Manage Active Directory and Group Policy Objects (GPOs) for departmental computers.
• Assist in the use of varied computing and communications technology, ensuring compatibility with specialized farm and research setups.
• Installation and configuration of applications and hardware for new service delivery to customers and peers.
Organizational Support
• As needed, supervise student/hourly employees, including assignment of tasks, performance management, etc.
• Maintain awareness of centrally provided services and assist customers with those services.
• Serve on cross-functional teams.
• Serve as knowledge expert on key topics for IT organization.
• Maintain and support specialized IT services for research activities involving data storage, transmission, and analysis (e.g., wireless video streaming, High Performance Computing, large-scale storage solutions).
• Oversee and maintain an accurate inventory of computers and IT equipment, ensuring compliance with university auditing requirements.
Project Management
• Assist on projects at the organizational, divisional, or team level.
Other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent.
- One (1) year of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
- 30 semester hours equals one (1) year,
- Associate’s Degree (60 semester hours) equals eighteen (18) months,
- 90 semester hours equals two (2) years,
- Bachelor’s Degree (120 semester hours) equals three (3) years).
- Demonstrated experience with end point management systems, such as SCCM, MECM, PDQ, and/or MDT.
Appointment Information
This is a 100% full-time Civil Service 5032 - Information Technology Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after hire. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. The salary range for this position is $50,000 to $55,000.
Sponsorship for work authorization is not available for this position. Out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Driver’s License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on July 25, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact James Kim at jhkim21@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID: 1031340
Job Category: Technical
Apply at: https://jobs.illinois.edu