IT Manager
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an IT Manager. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.

Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

The IT Manager provides management functions and leadership to the Service Team in IT Operations division of Engineering IT Shared Services. This role ensures the delivery of reliable and scalable End User Services and continuously seeks new ways to improve and modernize those services. This position reports to the Associate Director of IT Operations in Engineering IT Shared Services

Duties and Responsibilities:

Management and supervision:
Supervising professional IT staff assigned to team
Providing professional growth guidance and coaching to IT professionals with varying levels of experience
Promoting strong team development and networking opportunities
Using performance management best practices to create a healthy environment for individual employee growth
Overseeing the services of the team to ensure quality, reliability, and responsiveness

Team and division leadership:
Participating on Engineering IT Leadership Team with other organizational management
Participating on IT Operations Leadership Team to advise the Associate Director on topics related to the IT Operations division
Leading the Service Team in new initiatives, methods, and projects to best serve the Grainger College of Engineering customers
Using common project management methodologies to ensure team projects, tasks, and initiatives are completed in time and scope

Lead and contribute to organization or campus-wide objectives:
Sponsoring or leading virtual, project, or task-focused teams within Engineering IT Shared Services
Participating on campus level teams or initiatives that improve IT impacts for the Grainger College of Engineering
Coordinating and liaising with other campus IT providers to use and improve shared or central IT services

Customer relationship management:
Serving one or more of The Grainger College of Engineering units as a Customer Relationship Manager
Providing a single point of contact for unit administration and customers to resolve issues around IT services, and proactively plan for the unit’s future IT needs and projects
Meeting regularly with Engineering IT staff assigned to unit and unit administrators to ensure services and activities are properly supported

Other Duties as Assigned

Minimum Qualifications:
Six (6) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes supervisory or lead worker capacity. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate’s degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor’s Degree (120 semester hours) equals three (3) years).
Demonstrated experience in a supervisory or lead work capacity in an IT environment.

Preferred Qualifications:
Bachelor’s Degree
Four (4) or more years’ experience hiring, training, and managing students or staff
Two (2) years of total work experience in a supervisory or lead worker capacity in an IT environment.
Experience working in higher education or other organization with a diffused power structure
Demonstrated experience and/or training in customer relationships management work
Demonstrated experience with Information Technology Infrastructure Library (ITIL) Frameworks
Ability to think critically and propose service and structural changes to improve performance within and between teams
Knowledge of and ability to use project management skills
Familiarity with the technical requirements of compliance with FERPA
Demonstrated knowledge managing hourly or professional employees
Knowledge of HR policies and best practices for hiring, evaluating, developing, and disciplining employees
Knowledge of customer relationship management methods and tactics
Knowledge of the systems and operations used within the areas and departments of responsibility
Knowledge of common project management and work breakdown methods
Excellent oral and written communications skills
Demonstrated ability to achieve results through others, as well as ability to deliver individual results
Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units
Ability to identify and resolve technical and personnel problems
Ability to effectively communicate and professionally interact with all staff levels
Ability to oversee and coordinate activities of assigned staff
Ability to lead project or task-focused teams to successful deliverables
Ability to plan and adjust allocations of staff and budgets to meeting team mission
Ability to design and implement team change, workflows, and other team initiatives
Ability to reliably deliver IT services in a continuously changing and ambiguous environment
Ability to work across teams, divisions, and organizations to create mutually beneficial improvements and solutions
Ability to effectively manage and resolve conflict

APPOINTMENT INFORMATION
This is a full-time Civil Service Information Technology Manager/Administrative Coordinator position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. The budgeted salary range for this position is $85,500-$104,999. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. This position is primarily on-site, with the potential to do some hybrid work as needed, per University’s Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.

APPLICATION PROCEDURES AND DEADLINE INFORMATION
Applications must be received by February 26, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Kelsey Marr at krok2@illiois.edu. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1034627
Job Category: Technical
Apply at: https://jobs.illinois.edu