Job Description Summary

This position is available within the University of Maryland’s Division of Information Technology (DIT).

The ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park supports the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary responsibilities for this position include:

- Customize and configure ServiceNow using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.

- Leverage the ServiceNow platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements.

- Integrate ServiceNow with external applications using REST API, Integration HUB, CSV, and Excel files.

- Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.

- Analyze business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.

- Maintain documentation of technical designs, development activities, and configuration changes.

- Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.

- Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions

**This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.**

**May be required to work evenings, nights, weekends, or different shifts for extended periods.**

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years of professional experience implementing and managing enterprise solutions.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of applications support, servers, storage, workstations, middleware, private and public clouds, and the physical facilities that support applications and business processes.

Skill in oral and written communication.
Skill in the use of office productivity software such as Office 365 or Google Workspaces.

Ability to follow directions from more senior team members but also able to work independently.
Ability to effectively manage workload and deliver assignments on time.

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

DIT-EE-Platform Services

Worker Sub-Type

Staff Regular

Salary Range

$100,480.00 - $120,576.00

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

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