Technology Support Analyst @ University of North Carolina at Chapel Hill

Department	Information Technology-SOM-420401
Career Area	Information Technology
Is this an internal only recruitment?	No
Posting Open Date	03/09/2026
Application Deadline	03/16/2026
Position Type	Permanent Staff (SHRA)
Position Title	Technology Support Analyst - Journey
Salary Grade Equivalent	DT07 / IT03
Working Title	Technology Support Analyst
Position Number	00037678
Vacancy ID	P020860
Full-time/Part-time Permanent/Time-Limited	Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week	40
Work Schedule	Monday – Friday (8am – 5pm)
Work Location	CHAPEL HILL, NC
Position Location	North Carolina, US
Hiring Range	$63,865 - $74,000
Pay Band Information	To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit	Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research. Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond. Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce. Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.
Position Summary	This position will report to the Hub Lead. This position provides service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems, and networks. Principal duties require substantial knowledge, technical aptitude, and analytical skills in diagnosing and resolving customer problems both over the phone and in person. As an escalation point of contact for Technicians, the Technology Support Analyst will participate in efforts to collaborate with School of Medicine IT colleagues and external technical support groups. Escalation to higher-level Technical Support Analyst/Specialist may also be necessary. Duties also include identifying technical trends and participating in technical projects. Candidate must have excellent customer service skills and work well independently and in a team environment. The incumbent provides support to further and achieve the goals and priorities established by the leadership of the School of Medicine.
Minimum Education and Experience Requirements	Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or - Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or - Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. - Journey level required an additional one year of experience - Advanced level required an additional two years of experience.
Management Preferences	Experience managing Enterprise Ticketing System, Experience with reporting software, Experience utilizing collaborative communication systems, Experience supporting specialized research equipment. Experience in an academic and/or medical setting. Microsoft Office and Windows desktop certifications. Experience with enterprise level projects is a plus. Experience with device management solutions. Valid driver’s license
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities	Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link	https://unc.peopleadmin.com/postings/314256

Contact Information

Office of Human Resources Contact Information	If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement	The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Applicant Documents

Required Documents

Curriculum Vitae / Resume

Optional Documents

Cover Letter
List of References

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

* Please select the response below that best describes your experience/education for the Technology Support Analyst-Journey position.
- Master's or Doctorate degree in Computer Science, Computer Engineering, Math or Engineering or related technical degree or relatead technical degree from an appropriately accredited institution; or
- Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering or related technical degree or related technical degree from an appropriately accredited institution and one year of related experience; or
- Bachelor’s degree from an appropriately accredited institution and two years experience in the information technology field related to the position’s role; or
- Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and two years of experience in the information technology field related to the position's role; or
- A combination of post high school education and/or related experience to equal six years; or
- None of the above.
* How many years of experience do you have with customer service in a job type setting?
- 0-2 years
- 3-5 years
- 5 or more years
* How many years of experience do you have in information technology?
- None
- 0 - 1 year
- 1 - 2 years
- 3 - 5 years
- More than five years
* Do you have experience with Mobile Device Management?
- Yes
- No
* Are you familiar with Microsoft Office, Exchange, Windows and Apple products?
- Yes
- No
* Are you familiar with Microsoft Office, Exchange, Windows and Apple products?
- Yes
- No

Apply now

See more open positions at University of North Carolina at Chapel Hill

Privacy policy Cookie policy