Provides technical support for Athletic Department computers, mobile devices, and software systems. The individual will be responsible for maintaining and troubleshooting all hardware and software systems within the department and making recommendations on improvements as well as, diagnosing and resolving all help requests in a timely manner. This individual will be responsible for the onboarding of new hires and providing them with the correct equipment, such as computer and mobile devices.The individual must be highly organized, highly motivated, and possess excellent customer service skills. The individual will provide support of game day operations at sporting events throughout the year.The IT Support Analyst will also be responsible for providing solutions to problems that are consistent with generally accepted Pitt Digital standards. To perform these duties effectively, the individual must be able to communicate with coaches, staff, and vendors in a respectful, professional manner.

This position will be a member of the Pitt Digital Customer Success and Engagement department.

Also required to have a strong understanding of policies, procedures, and generally accepted principles of information technology. Individual must be able to resolve unique problems by collecting and interpreting information to determine correct solutions. Must possess a strong knowledge of Microsoft operating systems, hardware, and excellent trouble-shooting skills. The individual must also have excellent customer service skills and strong interpersonal and leadership skills.

Diagnose and resolves basic computing issues. Configures end user devices.

Provide IT and AV support for Athletics functions, events, activities, facilities. This position is responsible for maintaining/configuring computing equipment located in multiple locations.

This position requires extensive knowledge of operating systems and networking technology. Must be able to function with standard PC and Mac equipment located throughout the University as well as telephony systems and software applications.

Position will be required to travel to various facilities of the Athletics department. Occasional moving and lifting of heavy objects.

This is not a sedentary position. Individual will be responsible for installation of office systems as well as on-going troubleshooting. Will also conduct training presentations. Will involve lifting and carrying equipment up to 50 lbs. Must be able to sit or stand for prolonged periods of time.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.