Lab Clinical Supportt Tech II

University of Rochester

University of Rochester

Customer Service
Rochester, NY, USA
USD 19.62-26.49 / hour
Posted on Mar 10, 2025

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

20

Department:

500289 Specimen Recvng-Clin Labs SMH

Work Shift:

UR - Evening (United States of America)

Range:

UR URC 205 H

Compensation Range:

$19.62 - $26.49

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Performs pre-analytical processing of patient specimens that are delivered to the laboratory 24 hours per day, 7 days a week. Exercises moderate skill, judgment and a knowledge of the terminology and common procedures and practices of Medical Technology. Enters and edits patient demographics in the laboratory and hospital computer systems. Receives, prioritizes, accessions and distributes clinical specimens to appropriate laboratory sections in order to meet turnaround times designated by the department. Processes specimens appropriately in order to maintain specimen integrity. Serves as a resource to physicians, nurses and other laboratory personnel regarding specimen handling and processing.

JOB RESPONSIBILITIES:

- Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station.

- Uses knowledge of test menu to prioritize handling of stat/urgent specimens and those needing special handling.

- Takes appropriate action to ensure specimen integrity whenever testing may be delayed.

- Tracks and receives batches, verifying receipt of specimens.

- Prepares specimens for transport to specialized areas of testing (i.e. specialty labs, reference lab).

- Manages sample archive storage system and specimen disposal as specified by laboratory storage guidelines.

- Registers patient information into HIS (Hospital Information System).

- Identifies special registration (i.e. client Bill, research).

- Identifies and registers patient billing information.

- Logs-in laboratory procedure codes as ordered from manual requisitions or assures accuracy of electronic orders. Enters all appropriate comments from requisitions/physician orders.

- Follows procedure for documenting discrepancies on patient information, test(s) requested, or specimen information into the LIS.

- Answers questions from specimen collection locations regarding transport and minimum volumes.

- Informs ordering providers when the ordered test(s) cannot be performed and works to remedy this situation whenever possible.

- Takes appropriate action as needed to meet the customer's request, including test request add-on's and proper transfer of calls to other destinations as needed.

- Scans requisitions into the scanning system confirming readability and keywords.

- Participates in Quality Assurance data collection as required.


- Assists technologists in the pre-analytical processing of select tests including the centrifugation, separating and storing of samples.

- Works with a variety of health care providers to troubleshoot problem specimens and to clarify correct test selection.

- As applicable, loads continuous blood culture system or pre-analytical automation system for sample processing and preparation.

- Takes temperatures and monitors environment (C02/humidity) of rooms and equipment.

- Works with technical team and Supervisors to trouble shoot out of range conditions and documents the results as part of the laboratory's quality control guidelines


QUALIFICATIONS:

Associate's degree or some college level course work in science or a related discipline; or an equivalent combination of education, experience or certification. Customer service experience preferred. Knowledge of medical terminology, anatomy/physiology a plus

EOE Minorities / Females / Protected Veterans / Disabled:

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.