The Business Analyst (BA) is a position designed to be responsible for providing functional and technical analysis and design in support of projects that may require business process clarification, system enhancements, and software integrations. This position requires competency in all areas of business process/system analysis, and is expected to provide functions including facilitation, needs assessment, requirements definition, technical specifications, business process mapping, and change management support.

A business analyst works as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems. The business analyst works closely with the functional team to understand business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Duties include:

• Supporting the University’s enterprise research administration using Huron Research Suite (HRS) software, including key domains such as Conflict of Interest, Employee Compensation Compliance, Institutional Review Board, Export Control, Safety, Grants, Agreements, Research Analytics, Institutional Animal Care and Use Committee, and Animal Operations.
• Leading and participating in mission-critical activities, including business process analysis, technical analysis, solution design, software modification, interface design, testing, and documentation.
• Collaborating with colleagues within the Department of Technology Solutions (DTS) to ensure dependencies between the enterprise applications, such as Oracle Fusion Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions, are considered in all designs.
• Ensuring seamless integration with internal and external systems while providing configuration, support, and training for assigned HRS modules.
• Identifying opportunities for continuous process improvement and collaborating with stakeholders to develop improvements to processes and research administration functionality, while addressing system deficiencies and aligning with institutional goals.

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The University of Tennessee System is the state’s oldest higher education institution and preeminent public university. The UT System is comprised of campuses at Knoxville, Chattanooga, Pulaski and Martin; the Health Science Center at Memphis; and the statewide Institute of Agriculture and Institute for Public Service. With a presence in each of Tennessee’s 95 counties and through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations and residents statewide.

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The University of Tennessee System is the state’s oldest higher education institution and preeminent public university. The UT System is comprised of campuses at Knoxville, Chattanooga, Pulaski and Martin; the Health Science Center at Memphis; and the statewide Institute of Agriculture and Institute for Public Service. With a presence in each of Tennessee’s 95 counties and through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations and residents statewide. The position does NOT support now or in the future employment-based visa sponsorship to work in the United States (including, but not limited to, H-1B, TN, E-3, O-1, F-1 OPT/STEM OPT, J-1, etc.)

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Level

IT Administrator/Analyst 1-
Typically holds a bachelor’s degree in a relevant field and one year of relevant experience, or an equivalent combination of education, training, and experience.

IT Administrator/Analyst 2-
Education/Experience
Typically holds a bachelor’s degree in a relevant field and two years of relevant experience, or an equivalent combination of education, training, and experience.

IT Administrator/Analyst 3-
Education/Experience
Typically holds a bachelor’s degree in a relevant field and three years of relevant experience, or an equivalent combination of education, training, and experience.

IT Administrator/Analyst 4-
Education/Experience
Typically holds a bachelor’s degree in a relevant field and five years of relevant experience, or an equivalent combination of education, training, and experience.

Preferred

Bachelor's degree and 5+ years of experience with research administration solutions.

Preferred additional experience, skills and qualifications include:

• Demonstrated experience with Huron Research Suite (HRS) cloud solutions and/or within the higher education industry.
• Knowledge of other enterprise solutions, such Oracle Fusion Cloud Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions.
• Knowledge of MS Power BI or Tableau platforms. Experience as an Oracle OTBI or BI Publisher report developer or MS Power BI developer preferred.
• Highly motivated self-starter. Ability to work independently towards a defined goal. Self-motivation and self-discipline are key. Must work with others to ensure tasks are completed between project team meetings.
• Best candidates need to be goal-oriented, detail-driven, self-motivated and be able to work independently. Position holder must be open-minded to new ideas and technologies, and possess the ability to brainstorm with team members for the best solution to a problem.
• Possession of a positive attitude, desire to be a part of a team, and a thirst for knowledge are essential characteristics for this individual.
• Ability to work with people under demanding circumstances, while maintaining a professional, pleasant and helpful demeanor.
• Best candidates have a Six Sigma training and/or certification, such as Green Belt or Yellow Belt or desire to learn.

Application Process

For full consideration, applications should be accompanied by a letter of interest, a resume, and three professional references.

Compensation and Benefits

Compensation for this position is budgeted for $60,000 to $110,000 depending upon the level of the position hired.

Level 1 - $60,000 to $70,000

Level 2 - $70,000 to $80,000

Level 3 - $80,000 to $95,000

Level 4 - $95,000 to $110,000

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of Tennessee benefits, visit https://hr.tennessee.edu/benefits/

The position does NOT support now or in the future employment-based visa sponsorship to work in the United States (including, but not limited to, H-1B, TN, E-3, O-1, F-1 OPT/STEM OPT, J-1, etc.)

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The position does NOT support now or in the future employment-based visa sponsorship to work in the United States (including, but not limited to, H-1B, TN, E-3, O-1, F-1 OPT/STEM OPT, J-1, etc.)

Specific duties and responsibilities include, but are not limited to the following:

• Lead cross-functional collaboration by facilitating meetings, aligning stakeholders, and developing strategic work plans to support project and operational goals.
• Gather, analyze, and translate business requirements into technical specifications, ensuring effective system design, integration, and data flow.
• Serve as a liaison between technical teams and functional users to ensure clear communication, successful implementation, and ongoing application support.
• Configure, maintain, and enhance research administration systems to ensure compliance with federal and institutional policies.
• Independently analyze and resolve complex technical issues, identify system gaps, and implement innovative solutions.
• Develop and maintain technical documentation, reports, and business intelligence tools to support data-driven decision-making.
• Lead system testing, upgrades, and implementations, including impact analysis, test strategy execution, and deployment planning.
• Deliver training, develop user support materials, and contribute to change management initiatives to promote user adoption.
• Partner with vendors and stakeholders to support system enhancements and tailored solutions.
• Identify and implement process improvements to optimize system functionality and align with organizational objectives.
• Stay current with emerging technologies and industry trends through ongoing professional development.