CAAMS ADMINISTRATOR (COMPUTER SERVICES CONSULTANT 1)
University of Washington Bothell
CAAMS ADMINISTRATOR (Computer Services Consultant 1) | ||||||||||||||||||||||||
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| As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. UW Facilities manages the University’s buildings, infrastructure, and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability, for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Transportation Services and Safety. The Finance & Administration group includes Partner Resources, Finance and UWF Budget Management, Communications, Procurement and Campus Stewardship and Capital Budget. Campus Energy, Utilities & Operations group maintains power plant and all campus utilities. Additionally, the Business Intelligence & Information Technology team supports the UWF IT structure. Campus Maintenance currently has an outstanding opportunity for a CAAMS Administrator (Computer Services Consultant 1). Under the general direction of the Building Access Group Manager, (UW Lockshop and Campus Automated Access Management System-CAAMS) the Computer Services Consultant 1 position is responsible for supporting the Onguard Access Control System and end users on the Seattle Campus. This position will also be required to support the Lockshop Business processes, and other networked devices. Primary Duties and Responsibilities • Develop an expert understanding of all applicable Onguard system features and processes to support end users, field support technicians and campus operations. • Develop, refine, and deliver end user training across the Seattle Campus to support the utilization of the Onguard Access Control System. • Coordinate with the vendor (Lenel) and system integrator (RFI) to maintain an up-to-date knowledge of all Onguard features and functionality of the Onguard software. • Troubleshoot the resolution of all maintenance issues required for reliable operation of the Onguard Access Control System. • Collaborate across the UW valued partner organizations to gain insights for training needs and develop reference documentation for End Users of the access control system. • Ensure that end users are fully aware and trained on the reporting features and limitations of the Onguard software. • Provide helpdesk support to Onguard end users utilizing email, Zoom/onsite meetings or by phone as required. • Work directly with the UW System Integrator and CAAMS clients to resolve questions quickly and thoroughly. • Provide technical support in resolving routine software and hardware problems. • Provide backup support to other online systems managed within the Building Access Group. (SimpleK and Traka) • Coordinate closely with the Husky Card Office to resolve issues with cardholder records and badge issuances. • Coordinate closely with UW-IT to resolve network connection issues and system data imports. • Coordinate and update the Building Access Group web page content to ensure that it aligns with UWF policy and procedures. • Work on special projects as requested. • Conduct trend analysis and provide historical information as needed. • Attend and actively participate in meetings and training. • Perform other related duties as assigned. Core Competencies • Demonstrate personal integrity and trustworthiness. • Manage stressful situations and changing priorities effectively. • Anticipate, recognize, and resolve problems. • Be responsible and accountable. • Use organizational skills and pay attention to detail. • Maintain a positive, optimistic, and success-oriented attitude. • Exercise professionalism, which includes being tactful and courteous. • Exhibit a professional work ethic. • Continuously promote a safe work environment. Requirements include: • Two years of college coursework in computer science or a related field AND two years of experience in design, development, or maintenance and support of software systems. OR • a bachelor’s degree in a job-related area OR equivalent education/experience. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. | ||||||||||||||||||||||||
| Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. | ||||||||||||||||||||||||