Client Connect serves as the centralized entry point into Enterprise Supply Management (ESM), providing operational support, guidance, and issue resolution across procurement, sourcing, contracting, and supplier-related activities. This role partners with business stakeholders and ESM teams to ensure requests are accurately routed, transactions are processed in accordance with policy, and clients receive timely, high-quality support throughout the purchasing lifecycle. The position balances operational execution, client service, risk management, and continuous improvement to drive efficient and compliant outcomes across Vanguard's third-party supplier ecosystem. Success in this role requires the ability to prioritize competing demands in a dynamic environment, adapt to shifting business priorities, solve complex operational challenges, and apply strategic thinking to identify opportunities that improve processes, enhance the client experience, and support ESM's evolving operating model.

Core Responsibilities

• Serves as a centralized point of contact into Enterprise Supply Management (ESM), listening to business partners, clarifying their need, and guiding them to the right buying channel, ESM team, or support path. Maintains supplier documentation and supports vendor onboarding, including NDA handling and low-risk contract execution.

• Triages and processes procurement transactions with speed and accuracy, reviewing purchase requisitions, processing change orders and Direct-to-PO requests, and drafting request materials for low-to-medium complexity transactions in line with policy and best practice. Meets established service levels (e.g., IGO assignment, change order and inbox turnaround expectations).

• Builds strong relationships with business stakeholders and ESM partners, communicating procurement and sourcing policies clearly, providing education and hands-on guidance (drop-in sessions, job aids, training), and organizing complex information in an easy-to-understand way so clients can navigate ESM with confidence.

• Owns and maintains accurate, current documentation for sourcing and operational activities and supports evidencing and other compliance and control requirements throughout the purchasing lifecycle.

• Prioritizes competing demands and solves operational problems in a dynamic environment, adapting to shifting business priorities, resolving or escalating issues appropriately, and applying strategic thinking to identify opportunities that improve processes and support ESM's evolving operating model.

• Contributes to coaching, onboarding, and knowledge-sharing across the team — helping build capability, reinforce best practices, and strengthen consistency and quality as the team scales.

• Participates in special projects and continuous-improvement initiatives and performs other duties as assigned to advance Client Connect and broader ESM objectives.

Qualifications

• Minimum of three years related work experience.

• Undergraduate degree or equivalent combination of training and experience. Accounting or Finance degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.