Integration Support Engineer
Verisk Analytics
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Job Description
At EES, we are committed to helping our clients succeed by ensuring seamless integration with our Risk Modeling and Analytics product suite. The Integration Support Engineer plays a key role in providing world-class technical support to our clients as they connect their systems and workflows to EES APIs. This is a client-facing, hands-on technical role focused on API support, issue resolution, and integration guidance—no application development is required. This role is based in our Boston, MA office which has a flexible hybrid work model.
About the Day-to-Day Responsibilities of the Role
As an Integration Support Engineer, you will be the first line of support for our clients integrating with EES products. You will collaborate closely with internal engineering and product teams to troubleshoot API-related issues and guide customers through technical integration processes.
Responsibilities
- Understand client workflows and business processes to support effective use of EES’s APIs.
- Provide technical support to clients for onboarding, integrating, and troubleshooting EES APIs.
- Act as a liaison between the client and internal engineering/product teams to escalate and resolve technical issues.
- Assist in the creation and maintenance of client-facing documentation, FAQs, and knowledge base content related to API usage and integration best practices.
- Participate in customer calls, integration testing sessions, and screen shares to provide direct technical support.
- Provide feedback to product and engineering teams to enhance API usability and integration experiences.
Qualifications
About You and How You Can Excel in This Role
- At least 1–2 years of experience in a technical support, client services, or systems integration role.
- Hands-on experience supporting or working with RESTful APIs, including troubleshooting, authentication, and data handling.
- Familiarity with tools like Postman, Swagger, or similar platforms for testing and validating API requests and responses.
- Strong problem-solving skills and the ability to clearly communicate technical concepts to both technical and non-technical users.
- Working knowledge of relational databases such as Microsoft SQL Server or MySQL, including basic querying and data structure understanding.
- Comfortable navigating Windows environments and enterprise-level software tools.
- Exposure to Microsoft .NET technologies or AWS infrastructure is a plus, though not required.
- Motivated to learn and continuously improve client support processes and integration knowledge.
#LI-LM03
#LI-Hybrid
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement
Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Job Info
- Job Identification 1926
- Job Category Customer Support
- Posting Date 07/30/2025, 08:13 PM
- Job Schedule Full time
- Locations Boston, MA, United States
- Work Arrangement Hybrid
- Minimum Salary 75,000
- Maximum Salary 100,000
- Division Extreme Events Solutions
- Legal Employer AIR Worldwide Corporation
- Disclaimer Annualized base pay may vary depending on geographic location, job-related knowledge, skills, and experience
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This job is no longer accepting applications
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