In this role, you will be responsible for providing high-quality online assistance to US-based customers, resolving inquiries efficiently, and ensuring an outstanding customer experience across all communication channels.

Purpose of the team

Core Lines Product Management Team prepare products to develop actionable insights regarding the state of the business.

Examples of Team initiatives: Core Lines’ operational performance, renewal/new business conversation support, Verisk-based market studies/reports, meaningful customer segmentation etc.

---

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority—from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth.

Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk: Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture.

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Verisk offers a competitive salary aligned with market standards and your experience, disclosed in accordance with the Pay Transparency Directive. In addition to base pay, our compensation package includes a variety of incentive opportunities for eligible roles, designed based on market research and our internal grading structure.

You’ll also receive a comprehensive benefits package featuring private medical care, life insurance, Employee Capital Plans (PPK), as well as paid vacation and sick leave in line with the Polish Labour Code.

Verisk also supports flexible working arrangements through a hybrid work model, access to professional development programs, and a work environment focused on well-being and career growth. Additional perks include access to sports and wellness programs, well-being initiatives, and team-building events.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

---

We are seeking a dedicated and customer-focused person to join the Data Products team. If you are looking for a new step in your customer support career and are keen to learn how our data products are helping the insurance industry, we look forward to receiving your application.

---

Required

• Proficiency in MS Office applications (Excel, Word, PowerPoint)
  
• English spoken an written at least at C1 level
  
• Detail-oriented aptitude with strong logical, problem-solving skills
  
• Strong verbal and written communications skills, listening and teamwork skills, and effective summarization skills
  
• Aptitude in performing multiple tasks and dealing with changing deadline requirements in a flexible, organized, and proactive manner
  
• Willingness to work in a hybrid model from the office based in Krakow City Center as a full-time employee.

Strongly preferred

• Experience working in customer support or a similar role in a global organization
  
• Property & Casualty (P&C) insurance experience (1+ years).

#LI-PM1

#LI-Hybrid

---

• Respond to customer e-mail inquiries in a timely and professional manner
  
• Identify customer needs and provide accurate information, guidance, and solutions
  
• Coordinate/update User Guides, Support Documents, and Flat Files collection with product authors
  
• Collaborate with internal departments (e.g., Product, Sales, Technical Support) to address & resolve customer concerns
  
• Troubleshoot issues, escalate complex cases to the appropriate teams, and follow up to ensure resolution
  
• Receives/responds/investigate varied and complex incoming inquiries and/or complaints regarding the organization’s products and/or services, pricing, delivery, adjustments to bills/or orders, etc. under general supervision
  
• Demonstrate product demos to the customers
  
• Stay up to date with product knowledge, company policies, and support procedures
  
• Monitor customer feedback and contribute suggestions to improve processes, products, and services
  
• Monitor and report on customer usage statistics
  
• Coordinate billing activities and maintain revenue records.