You will lead and manage a claims administration team responsible for: handling incoming correspondence via mailbox and/or system, creating and updating claims ensuring accuracy, raising payments, completing monthly spreadsheet returns and other claims administrative tasks. You will ensure compliance with company standards and regulatory requirements, monitor team performance and implement strategies for continuous improvement.

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Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority—from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth.

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Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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As a Claims Analyst Manager (CAM), your purpose is to manage, lead, and develop a team to achieve the business objectives. This includes:

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• Leadership experience is essential.
• Strong organizational and communication skills.
• Ability to work under pressure, effectively priorities tasks and meet deadlines
• Active Listening
• Ability to coaching and develop people
• Conflict resolution
• Optimize team performance and manage employee efficiently
• Informed timely and effective decision making
• Attention to detail, ensuring quality standards are met
• Confident and assertive
• Resilience
• Multitask and delegate tasks where required, whilst adapting to change where necessary
• Patient
• Target driven
• Creating a positive and collaborative work environment.

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· Leadership & Development: Driving staff development through coaching, feedback, and performance management. Ensure targets are being met individually and as part of a team. Conduct performance reviews, regular one-to-ones & performance management plans (where applicable) for team members. Manage and control absence as per the business processes set in place. Identify opportunities for growth and promote a culture of continuous improvement.
• Operational Performance: Ensure service levels fall within the standards adopted by the business and for the expectation of the customer. Maintain a high standard of quality on work produced to meet both internal and external audit requirements including reviewing for trends and identifying commonalities. Answering internal and external queries and/or complaints and ensuring service standards are met.
• Process Improvement: Identifying and implementing ways to improve workflows within the team and across the operation. Liaise with applicable Managers or departments where issues arise and to support with streamlining processes to optimize efficiency.
• Flexibility & Deadline Management: Manage day-to-day workflow of the team, prioritizing claims and/or correspondence based on risk and/or SLAs. Ensuring we are working to SLAs and adapting to changing priorities.