The Product Support Specialist role will focus on the CV-ALIR and CV-Exchange products, developed by the ISO/Verisk Insurance Underwriting group and based in College Station, TX.

CV-Exchange® is a service designed to inform loss payees and mortgagees about policy details and modifications pertaining to their collateral. By facilitating efficient notification processes, this service enables insurance carriers to streamline distribution of various notices to loss payees and additional interest parties.

CV-ALIR fulfills insurers’ statutory requirements for reporting automobile coverage to state Departments of Motor Vehicles (DMVs).

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For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

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We are in search for a Product Support Specialist to join our team in College Station, TX!

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• High school diploma or equivalent required; college degree preferred.
• Minimum of three years’ experience in business-to-business customer support, demonstrating strong customer focus and attention to detail.
• Excellent problem-solving skills and keen attention to detail.
• Proficiency in MS Office applications, particularly Excel.
• Ability to work both independently and collaboratively within a team.
• General understanding of P&C insurance is helpful.

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• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information and support regarding CV-ALIR and CV-Exchange products and services.
• Troubleshoot and resolve customer issues, with escalation of complex cases as needed.
• Maintain comprehensive records of customer interactions and transactions.
• Facilitate communication among customers, external entities, development teams, and other colleagues when necessary.
• Perform a range of data entry and related tasks requiring sound decision-making based on research.
• Monitor daily processes and proactively address any issues that may arise.
• Coordinate account setup between external entities and the account setup team.