Compass Intelligence Framework VP
Voya Financial
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Profile Summary:
Leads the Compass Intelligence Framework; a strategic enterprise initiative that enhances relationship intelligence across our Wealth, Health, and Retail businesses. This leader will be responsible for building, operationalizing, and scaling Compass—a modular system that includes prospect prioritization (Navigate), engagement tracking (Anchor), reconnection (Revive), and attrition risk monitoring (Guard).
Profile Description:
Strategic Leadership
Own the vision and execution of the Compass framework end-to-end.
Translate Compass modules into operational playbooks and productized insights for business users.
Drive stakeholder alignment across Wealth Solutions, Health Solutions, and Retail Wealth Management.
Team Management & Collaboration
Lead a cross-functional pod including:
Statistician (Data Science)
Report Developer (BI)
Data Engineer/Ops Analyst
Partner closely with Data, IT, Digital, Marketing, Sales, and CX to activate insights across the lifecycle.
Framework Execution
Build and continuously improve each Compass module:
Navigate – Build models to prioritize leads/prospects.
Anchor – Track engagement and personalize outreach.
Revive – Identify reactivation opportunities.
Guard – Flag early warning signals for attrition.
Implement scalable dashboards, predictive models, and activation logic.
Data & Technology Stewardship
Ensure integration of internal data, third-party signals, and unstructured inputs.
Collaborate with platform owners (e.g., Databricks, Microsoft, UiPath) for technical enablement.
Partner with governance teams to ensure privacy, compliance, and model accountability.
Business Impact
Quantify the revenue uplift, retention improvements, and engagement gains tied to Compass.
Present findings and roadmap progress to senior leadership and business unit heads.
Knowledge & Experience:
Required
10+ years of experience in analytics, data strategy, or intelligence-focused roles.
5+ years in a leadership position, preferably within financial services or consulting.
Proven ability to manage cross-functional teams and lead through influence.
Deep knowledge of advanced analytics, segmentation, customer journey frameworks, and predictive modeling.
Strong communication and executive storytelling skills.
Preferred
Experience in wealth management, employee benefits, or financial wellness.
Familiarity with Microsoft Azure, Databricks, and UiPath ecosystems.
Background in both structured and unstructured data solutions.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.