Analyst II, Technology Operations - Content Standards
Walmart
What you'll do at
Position Summary...
What you'll do...
Analyst II, Content Standards
This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week.
About the Team
Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience team within E-Commerce, you’ll play a key role in shaping and delivering industry-leading product standards. Our goal is to delight our customers in their shopping journeys by matching them with exactly the information they need to maximize their purchase confidence and trust in Walmart.
We are a hard-working team that is passionate about building scalable programs, enabling partners, and delivering operational excellence. We’re looking for entrepreneurial, collaborative, and detail-obsessed teammates who thrive at solving problems, structuring complex information, and driving usability at scale.
About the Role
The Analyst, Content Standards will be on the front line of Walmart’s standards revamp program, with a dual focus: ensuring standards are structured and usable before launch and supporting their ongoing evolution after rollout. Reporting into the Content Quality leadership team, you’ll organize standards, test usability, and maintain the systems and documentation that enable smooth execution at scale.
This is a detail-rich role that blends taxonomy design, usability testing, and precise documentation with post-launch operational support — including coordinating updates, resolving escalations, and analyzing system-driven recommendations. Success in this role means ensuring standards are not only well-designed at launch but also continuously improved, adopted, and kept relevant over time.
In this role, you’ll:
Organize taxonomy structures for scalability across categories.
Conduct usability testing and provide input on UX/UI for standards implementation.
Draft and maintain written standards and related documentation.
Coordinate incoming questions, escalations, and updates to standards materials and taxonomy.
Analyze outputs from autonomous systems’ standards suggestions and evaluate their feasibility.
Partner with program managers, suppliers, and internal teams to ensure standards remain practical, usable, and effective.
We’re looking for a detail-driven trailblazer who thrives on turning insights into clear, actionable guidance — and who gets energy from making every word matter. You’ll write, test, and refine the standards that power Walmart’s digital ecosystem, connecting data, AI, customers, and merchants to keep them sharp, usable, and evolving day after day.
You’ll sweep us off our feet if:
Ways of Working
You can take in input from many directions — customers, merchants, system outputs, and internal partners — and distill it into clear, actionable standards.
You’re skilled at collaborating with cross-functional partners, from product designers to content teams, to make sure standards are usable and grounded in reality.
Mindset
You’re customer and associate obsessed, always asking how standards improve the end-to-end experience for shoppers, sellers, and associates.
You’re detail-obsessed and rigorous — you believe every word in a standard matters and you want to get it right.
You’re analytical and curious, eager to dig into data, feedback, and system outputs to refine what “good” looks like.
Experience
You’ve conducted or supported design research, usability testing, or UX/UI studies, and know how to translate findings into clear guidance.
You’ve written documentation, content, or process standards where clarity and precision were critical.
You’ve worked with or analyzed AI/automation systems and know how to tune or interpret outputs for real-world use.
Bonus if you’ve partnered with content production teams or merchant/customer stakeholders to understand feasibility and drive alignment.
And most importantly…
YOU LOVE TURNING COMPLEX INPUTS INTO CLEAR, USABLE STANDARDS THAT EVERYONE CAN FOLLOW.
You’ll make an impact by:
Defining usable standards
Drafting and maintaining written standards with precision — ensuring every word is accurate, consistent, and actionable.
Organizing taxonomy to make standards scalable across categories.
Partnering with content teams to align what’s feasible with what’s required.
Driving insights and improvement
Running usability tests and design research with customers and merchants to validate standards.
Continuously analyzing program data, system outputs, and AI-driven suggestions to identify opportunities for refinement.
Providing structured recommendations on feasibility and incorporating them into standards.
Sustaining operational excellence
Coordinating incoming questions, escalations, and updates to standards and taxonomy.
Keeping artifacts and materials current, so stakeholders always have the latest version.
Supporting adoption through training, communication, and cross-functional alignment.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.Option 2: 2 years’ experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.