Manager, Technology Operations - Site Merchandising Applied AI and Tools
Walmart
Software Engineering, IT, Sales & Business Development, Operations, Data Science
Bentonville, AR, USA
USD 80k-155k / year + Equity
Posted on Mar 31, 2026
Position Summary...
Join Walmart's Site Merchandising Applied AI and Tools team as we build a legendary experience for Walmart's digital customers. As part of the broader Site Merchandising organization, this position is responsible for serving as the Catalyst for merchant success and ROI as we transition from manual, legacy workflows (Tango) to AI-assisted, unified platforms (ACMS/MMUI). This role owns the human side of platform transformation — ensuring change management, merchant enablement, adoption tracking, and operational excellence as site merchants shift from tool-switching to intelligent orchestration. This is an exciting opportunity for an operationally-savvy, data-driven leader who thrives on translating complex technology into merchant success, proving ROI through metrics, and building the training, communication, and feedback systems that make large-scale change stick.What you'll do...
What You'll Do
- Lead the change management strategy for all Site Merchandising tooling transitions, including the migration from Tango to ACMS/MMUI and the adoption of Smart Creative GenAI capabilities
- Develop and execute comprehensive merchant enablement programs including training materials, onboarding guides, office hours, and self-service resources that accelerate adoption and reduce time-to-proficiency
- Own the 'Time-to-Site' analytics framework, building dashboards and data models that measure merchant efficiency, tool adoption rates, workflow bottlenecks, and AI orchestration success to demonstrate ROI and inform product priorities
- Partner with Product and Engineering teams to define launch readiness criteria, ensuring every new feature ships with merchant communication plans, training resources, support escalation paths, and feedback loops
- Map and document existing merchant workflows in Tango, Tempo, and other legacy tools to identify migration paths, sunset timelines, and adoption dependencies for platform convergence initiatives
- Serve as the voice of the merchant within the tooling organization, conducting discovery sessions, gathering feedback, and translating merchant pain points into actionable product requirements and operational improvements
- Build and maintain operational playbooks for tool launches, feature rollouts, and incident response to ensure consistent, merchant-first execution across all tooling initiatives
- Define and track KPIs that measure merchant success including adoption rates, task completion times, support ticket volumes, merchant satisfaction (NPS/CSAT), and workflow efficiency gains (reduction in manual touches)
- Lead cross-functional alignment on legacy system sunset strategies, ensuring merchants have clear timelines, migration support, and confidence in new platform capabilities before sunsetting legacy tools
- Develop stakeholder communication frameworks to keep senior business leaders informed on migration progress, adoption milestones, and roadmap timelines without over-promising on engineering-controlled deliverables
- Contribute to the development of a highly skilled workforce via mentorship, merchant enablement best practices, and knowledge-sharing on operational excellence in tooling organizations
- Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices
- Bachelor's degree in computer science, management information systems, business, project management, information technology, or related area and 4 years' experience in program management, business operations, change management, or related area including 2 years' supervisory experience
- OR 6 years' experience in program management, business operations, change management, or related area including 2 years' supervisory experience
Preferred Qualifications
- Master's degree in business, program management, or related field
- 3+ years of experience in eCommerce, retail technology, or merchant-facing tool enablement
- Demonstrated experience leading change management initiatives for large-scale technology migrations or platform consolidations
- Strong analytical skills with proven ability to build dashboards, track KPIs, and translate data into actionable insights
- Proven track record developing training programs, enablement materials, and self-service resources for non-technical end users
- Experience working in a 4ITB model (Idea-to-Build) with cross-functional Product and Engineering teams
- Deep empathy for end-user workflows and expertise in user adoption strategies for complex enterprise tools
- Familiarity with content management systems, merchandising tools, or workflow automation platforms
- Strong stakeholder management skills with ability to communicate technical complexity to business leaders and manage expectations on evolving roadmaps
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.
The following physical activities are necessary to perform one or more essential functions of this position.
- Observes associate, customer, or supplier behavior.
- Enters and locates information on computer.
- Presents information to small or large groups and individuals.
- Communicates effectively in person or by using telecommunications equipment.
- Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
- Visually verifies information, often in small print.
- Reads information, often in small print.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Business