Position Summary...

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and promoting a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

What you'll do...

About Team: CES

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.

We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

What you'll do:

As a Staff Data Scientist for Walmart, you’ll have the opportunity to

• Apply and/or develop statistical modelling techniques (such as deep neural networks and Bayesian models), optimization methods and other ML techniques.

• Develop efficient and scalable models at Walmart scale.

• Collaborate with counterparts in business, engineering, and science to find impactful solutions to business problems.

• Define and/or own the model goodness metrics and track the business impact over time.

• Present recommendations from complex analysis to business partners in clear and actionable form, influencing the future.

What you'll bring:

• Qualifications

  • PhD with >5 years of relevant experience / 4-year bachelor’s degree with > 10 years of experience / Master’s degree with > 8 years of experience. Educational qualifications should be preferably in Computer Science or a strongly quantitative discipline.

• Manage the continuous improvement of data science and machine learning by following industry best practices and staying up to date with and extending the state-of-the-art in Machine Learning Research.

• Integrate data science solutions into current business processes.

• Develop and recommend process standards and best practices in Machine Learning as applicable to the retail industry.

• Mentor peers and junior members and handle multiple projects at the same time.

• Consult with business stakeholders across stores and e-commerce businesses regarding algorithm-based recommendations and be a thought-leader to develop these into business actions.

• Engage and partner with universities, institutes, and vendor partners to bring in ideas and innovation into the lab’s environment.

• Peer review and publish work in top tier ML/AI conferences such as NIPS, ICML, AAAI and COLT

• Participate and speak at various external forums such as research conferences and technical summits.

• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.

Good to haves:

• Recommender Systems experience, Deep learning as applied in computer vision, Experience with LLMs, Ecommerce domain.

About Walmart Global Tech:

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be to

gether in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelors degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 4 years' experience in an analytics related field. Option 2: Masters degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 2 years' experience in an analytics related field. Option 3: 6 years' experience in an analytics or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

Block- 1, Prestige Tech Pacific Park, Kadubeesanahalli Village, Varthur Hobli , India