Senior Software Engineer- Device Support & Integration, Player Team- Bangalore
Warner Bros. Discovery
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Senior Software Engineer- Device Support & Integration (Player Team), Bangalore
About Warner Bros. Discovery:
Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media’s premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.
For more information, please visit www.wbd.com.
Meet Our Team:
We are the Product Engineering group for Direct-2-Consumer business, and responsible for building OTT Player (HLS and DASH) for several Warner Bros Discovery products across 70+ different platforms. We build Player SDK for Android, Apple, Desktop, HWA and STB platforms to provide seamless integration experience to the WBD applications.
Roles & Responsibilities:
About the Role
Warner Bros. Discovery (WBD) is seeking a resourceful Device Support & Integration Engineer to join our Global Media Engine team. In this crucial role, you will be at the forefront of ensuring our video streaming platform, Max, operates seamlessly across a wide range of devices. Your focus will be on supporting the integration of new devices, building and maintaining automated diagnostic tools, triaging and resolving front-line incidents related to device playback, and ensuring the readiness of devices for our streaming service. While a foundational understanding of video playback is beneficial, your primary expertise will lie in device setup, troubleshooting, automation, and providing timely support.
You will work closely with engineering, product, and partner teams to onboard new devices, develop robust diagnostic capabilities, and act as a key point of contact for initial device-related issues. This is an opportunity to play a vital role in maintaining and expanding the reach of our streaming platform by ensuring smooth device integration and operational stability.
Key Responsibilities
Support the onboarding process for new devices and platforms, including setup, configuration, and initial testing.
Develop and maintain automated diagnostic tools and scripts to proactively identify and resolve device-specific issues.
Serve as a primary point of contact for front-line incident reports related to device playback and functionality.
Triage, diagnose, and escalate device-related incidents, working closely with engineering teams for resolution.
Build and maintain comprehensive documentation for device setup, troubleshooting, and common issues.
Perform thorough testing and assessment of device readiness for new software releases and platform updates.
Collaborate with engineering teams to understand device-specific playback needs and ensure proper integration with our media engine.
Contribute to the development of processes and best practices for device onboarding and support.
Monitor device performance and identify trends in issues to inform proactive problem-solving and automation efforts.
Participate in cross-functional team meetings to provide updates on device status and support activities.
Required Skills & Qualifications
5-8 years of experience in a technical support, IT support, system administration, or test automation role, ideally within a software or media environment.
Strong troubleshooting and problem-solving skills with a systematic approach to issue resolution.
Experience with device setup, configuration, and basic testing across various platforms (e.g., smart TVs, mobile devices, streaming sticks, game consoles).
Familiarity with scripting languages (e.g., Python, Bash) for automation and diagnostics.
Understanding basic networking concepts and their impact on device connectivity and streaming.
Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
Ability to work independently and manage multiple priorities in a fast-paced environment.
A proactive attitude with a strong sense of ownership for resolving device-related issues.
Basic understanding of video playback concepts (e.g., streaming, resolution, codecs) is a plus.
Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience.
Nice to Have
Experience with building and maintaining automated testing or diagnostic frameworks.
Familiarity with bug tracking and incident management systems (e.g., Jira, ServiceNow).
Comfort with non-English languages such as Spanish, French, Dutch, Turkish, etc. to ease support of international device integration.
Experience supporting streaming media devices or applications.
Knowledge of device logging and remote debugging techniques.
Experience working with cross-functional engineering teams.
Certifications in IT support or related areas.
What We Offer:
A Great Place to work.
Equal opportunity employer
Fast track growth opportunities
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.