Business Analyst, System Analyst - Dining & Business Operations
Washington University in St. Louis
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37.5Position Summary
The Business Analyst role for Washington University Dining Services and Business Operations is responsible for managing and optimizing key software applications and vendor partnerships that support the dining program and related services, including card access, mail services, and transportation. This position oversees systems like Atrium, Workday, Micros/ Simphony, EMC, and GrubHub, ensuring their performance, coordinating with vendors, conducting user training, and handling data analysis. The role also provides critical leadership in maintaining seamless, efficient operations for various dining services platforms, ensuring a positive experience for students, faculty, and staff. It requires a mix of onsite support, technical expertise, project management, and cross-departmental consultation skills to enhance technology infrastructure and to support university wide initiatives.Job Description
Primary Duties & Responsibilities:
Planning
Prepares business cases working with university partners and senior IT staff.
Works with Project Manager to plan approach to requirements elicitation and methods for requirements management and communication.
Ensures business opportunities and objectives are clearly articulated.
Works with Project Manager to plan validation of requirements in managing project scope, user acceptance, installation and deployment; helps determine metrics.
Performs feasibility analysis as required for projects.
Coordinates planning activities to meet objectives and timelines of overall program or project; works with Project Manager to forecast required time and resources.
Analysis, Design, Execution
Implements strategies for gathering, reviewing and analyzing data requirements.
Performs requirements elicitation using techniques per plan.
Documents requirements, establishes scope and objectives and determines strategy for evaluating requirements implementation in systems to achieve business goals.
Performs current state analysis and/or root cause analysis as required.
Prioritizes requirements working with university partners and creates conceptual prototypes and mock-ups.
Organizes requirements by release and other needed categories and sets up traceability matrix; articulates requirements relationships and dependencies.
Translates and simplifies requirements for appropriate use; performs gap analysis.
Works with project management to obtain requirements approvals per project plan; facilitates go/no go decisions.
Validates requirements throughout process per plan.
Uses requirements to drive the design or review of test cases, process change requests.
Builds knowledge of the organization’s technology infrastructure and specific software applications to help the business address changes through technology.
Leadership
Takes on assignments for small to medium projects and others as assigned.
Helps monitors the technical team solution to ensure requirements fulfillment and solution evaluation.
Leads and coordinates activities associated with requirements management vehicles.
Coordinates activities with other business analysts.
Enables process improvement and/or reengineering.
Measurement
Monitors requirements adoption metrics and other methods of evaluating the long-term performance of the solution.
Reviews and monitors the effectiveness of business analysis via test results.
Participates in recommending and implementing continuous improvement plans for business analysis.
Provides status reports.
Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions
Normal office environment
Physical Effort
Typically sitting at a desk or a table
Equipment
Office equipment
Required Qualifications
Education:
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
Certifications:
Work Experience:
Skills:
Driver's License:
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications
Education:
No additional education beyond what is stated in the Required Qualifications section.
Certifications:
Work Experience:
Skills:
Business, Communication, Computer Science, Detail-Oriented, Group Problem Solving, Information Technology (IT), Information Technology Infrastructure Library (ITIL), ITIL Framework, IT Methodologies, Microsoft Office, Organizational Savvy, Post Secondary Education, Proactive Approach, Software Testing, Team Collaboration, Technical Writing, Testing TechniquesGrade
G10Salary Range
$49,700.00 - $82,100.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.This job is no longer accepting applications
See open jobs at Washington University in St. Louis.See open jobs similar to "Business Analyst, System Analyst - Dining & Business Operations" AnitaB.org.