IT Communication Infrastructure Technician II - WashU IT
Washington University in St. Louis
Scheduled Hours
40Position Summary
Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team that is responsible for deployment and maintenance of the University's voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will generally assist other technicians in performing day to day operational work & projects performing technical tasks and troubleshooting issues.Job Description
Primary Duties & Responsibilities:
Under Moderate Supervision
- Installs, troubleshoots, & maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.
- Performs troubleshooting & installation of fiber optic terminations & fusion splicing, including testing verifications for Loss Length (Tier-1) & OTDR traces (Tier2), installs & diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, & repairs.
- Performs certifying test results for copper & fiber optic infrastructure.
- Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed & legacy communication cable plant.
- Works to resolve assigned trouble tickets & work orders while maintaining SLE deadlines.
- Performs telecommunication Room (TR) upkeep & maintenance.
- Supports IT project work.
- Provide 24x7x365 response for incidents and alerts.
Assists Communication Infrastructure Technician to develop, maintain, and provides infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, & preventive maintenance.
Installs low voltage wiring, adhering to the technical specifications of the University’s low voltage structured wiring standards.
Keeps up to date with latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure & connectivity, fiber optic termination & splicing procedures, and certifying testing practices.
Attends, schedules, and/or facilitates meetings related to job duties.
Fill in for teammates, respond to emergencies when needed.
Perform other duties as assigned.
Required Qualifications
Education:
Associate degree or combination of education and experience may substitute for minimum education.
Certifications/Professional Licenses:
Work Experience:
Skills:
Driver's License:
More About This Job
Preferred Qualifications
- Participation in a infrastructure low voltage certificate program from an accredited technical school.
Preferred Qualifications
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Work Experience:
Skills:
Analytical Thinking, Client Counseling, Client Facing, Communication, Documentations, Group Problem Solving, IT Standards, Network Infrastructures, Professional Etiquette, Project Coordination, Service Level Agreement (SLA), Software Knowledge, Strategic Planning, Structured Cabling Systems, Technical Knowledge, Technical Solutions, Technical Support, Troubleshooting, Trouble TicketingGrade
G10-HSalary Range
$25.47 - $39.49 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/