Technology Business System Consultant
Wells Fargo
This job is no longer accepting applications
See open jobs at Wells Fargo.See open jobs similar to "Technology Business System Consultant" AnitaB.org.About this role:
Wells Fargo is seeking a Technology Business System Consultant.
In this role, you will:
- Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
- Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
- Present recommendations for resolving business problems
- Exercise some independent judgment when developing project budgets, project plans, and schedules
- Provide information about communication between business and technology teams
- Work with business user groups to provide training, handle questions, observe user needs, and document results
Required Qualifications:
- 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience with creating artifacts and enabling functionalities for IT Service Desk
- Hands-on experience with Confluence and Jira
- Should have practiced writing documentation for virtual agent format
- Awareness of Agile methodologies
- Knowledge of ITIL Incident, Problem, and Request best practices or ITIL certified.
- Experience in user stories in backlog ,story points and sprint planning
- Understanding of Knowledge Management Framework
Job Expectations:
- Experience with translating technical content from multiple sources into a style and format that meets multiple end-user needs and project goals
- Experience with consulting with subject matter experts to evaluate, standardize, write, and maintain materials
- Ability to independently create knowledge management assets, including templates, style guides, how-to tutorials that meets organizational standards
- Ability to modify documents, respond to feedback request, create self-help and knowledge articles in a clear and conscious manner.
- Gain deep understanding of products and services, and translate complex information into simple, step-by-step procedures and/or processes easy to follow.
- Write user-friendly content that meets the needs of target audience and organize information applying information mapping concepts to enable information accessibility.
- Maintain and improve existing knowledge article to ensure information accuracy, content accessibility, and article layout that complies with company writing standards.
- Research, outline, write, and edit content, working closely with various departments to understand project requirements.
- Gather information from stakeholders and translate them to Knowledge user stories
- Prioritize user stories in backlog to align to business goals
- Provide input on story feasibility
- Support the team in understanding story points and sprint planning
- UAT and support Prod release and testing
- Strong written and verbal communication skills, with a keen eye for details.
- Proficiency with documentation tools like Microsoft Office Suite or ServiceNow.
- Technology Operations experience including Service Desk Operations
- Two or more years of experience as an effective technical writer
- Proven ability to quickly learn and understand complex subject matter
- Ability to handle multiple projects simultaneously
- Experience in writing documentation and procedure manuals for various audiences.
- Experience in working across multiple teams to improve user experience, refine content, and create visuals and diagrams for technical support content
- Strong skills in Knowledge Management systems and practices.
- Good understanding of Knowledge Management Framework
- Ability to map business requirements to Knowledge Framework
- Proficiency in using Confluence and Jira
- Acceptable understanding of ServiceNow knowledge functionalities
- Familiarity with ITSM processes
- Hands on experience with ServiceNow modules like Incident and Request Management
Posting End Date:
20 Apr 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
This job is no longer accepting applications
See open jobs at Wells Fargo.See open jobs similar to "Technology Business System Consultant" AnitaB.org.