Lead Technology Business Services Consultant
Wells Fargo
About this role:
Wells Fargo is seeking a Lead Technology Business Services Consultant to support a Technology line of Business with oversight and governance of operations by monitoring business delivery performance, overall resourcing, financials and operational risk / compliance expectations. Develops metrics and evaluates performance of programs, services and initiatives. Overall accountability to provide the LOB leadership team with timely and accurate operational visibility needed to support decision-making. Ensures operational compliance expectations are met and any identified gaps are remediated.
In this role, you will:
- Support the Business with various processes/ coordination of tasks/ tools update/ data tracking and maintenance as appropriate. Some examples are but not limited to Transitions processes and documentation, Hiring pre-approvals and documentation on relevant tools or systems, head count tracking and reconciliation reporting, Vendor management due diligence, Space tracking, and coordination of logistics related to team events.
- Track & monitor status for key operational KPIs related to people, processes, delivery and finance (LOB headcount, local budgets / forecasts, expenditures & financial metrics).
- Consolidate data from multiple sources, query, and analyze the operational trends and provide key insight to help with decision-making.
- Prepare regular dashboards on key operational metrics & KPIs for executive level briefing (CIO dashboard views) that reflect efficiency & effectiveness of the business, present to various stakeholders.
- Monitor business performance against all key parameters identified for operating reviews; assist in MBO Metric reporting along with partners.
- Track the ongoing headcount and run-rate reconciliation, working with LOB leader and Business services/COO teams to ensure accurate financials.
- Ensure optimal AU Mapping, coordinate hiring pre approval (New/Backfill) and any necessary transition activities
- Manage and drive highly complex projects related to budget, business planning, risk-related items, regulatory items, reporting in the region (presentations, speeches), and implementation of policies, standards, processes and/or strategic projects
- Partner closely with Business Services team members to support initiatives and strategy execution
- Interact with key partners across Technology, Finance, Portfolio Governance, HR and IT Procurement.
- Proactively identify gaps and track actions required in delivering the strategic agenda of Business Services team.
- Identify and lead process improvement initiatives designed to drive efficiency
- Work with leadership team to implement and enforce policies, standards and processes that require in-depth knowledge of business or function roles and organization design
- Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
- Manage ad-hoc requests to meet business needs
Required Qualifications:
- 5+ years’ experience in Information Technology in support of Business Management - in developing / managing operational analytics, strategic relationships and coordination with business, stakeholder management
- Ability to influence outcomes and results; ability to connect numbers to scenarios and plans.
- Strong communication skills
- Highly motivated and self-starter.
Posting End Date:
16 Apr 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.