Senior Manager - Workforce Optimization Product Team
Wells Fargo
About this role:
Wells Fargo is seeking a Business Execution Senior Manager as part of Workforce Optimization Product Teams supporting Consumer, Small & Business Banking and Consumer Banking. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will
- Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
- Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
- Identify potential risks when implementing change along with developing mitigation strategies and plans
- Recommend opportunities for Business Execution process improvement
- Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
- Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
- Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
- Manage allocation of people and financial resources for Business Execution
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years Management or leadership experience
Desired Qualifications:
- 5+ years of experience in workforce optimization, contact center operations, or product management.
- Proven track record of managing WFO solutions and/or leading migrations to CCaaS platforms.
- Strong understanding of contact center technologies, including workforce management tools, telephony systems, and analytics platforms.
- Experience working with CCaaS vendors (e.g., NICE, Genesys, Five9) is a plus.
- Excellent leadership, communication, and stakeholder management skills.
- Familiarity with agile methodologies and tools.
- Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
- Experience in process optimization and automation.
- Knowledge of compliance requirements and best practices for contact center operations.
Job Expectations:
- Ability to work on-site
Location:
- 800 S. Jordan Creek Pkwy Des Moines, IA
- 550 S 4th St, Minneapolis MN
- 300 Highway 169 S, St. Louis Park, MN
- 401 S Tryon St CHARLOTTE, NC
- 2800 S Price Rd Chandler, AZ
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $250,000.00Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
22 May 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.