Senior Systems Operations Engineer
Wells Fargo
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America’s diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock’ banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company’s customer and employee experience, business and risk management transformation, and growth agenda.
It's an exciting time to be a part of Wells Fargo's Platform Services team. This position will help shape and transform the support we provide to our Wells Fargo teams as they interact with their clients. As a Sr Systems Operations Engineer, you will be responsible for supporting new and existing tools that have direct impact on our client's ability to achieve their financial goals.
Production support activities:
- Incident Management: Triage incidents, engage partner teams, provide status updates, facilitate business user communication.
- Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
- Batch Management: Facilitate batch job creation, implementation, and change. Update batch schedules. Batch job documentation.
- Change Management: Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required.
- Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
- BCP Support: Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events
- Capacity Management: Support capacity planning initiatives and provide application information to capacity planning teams.
- Audit and Compliance support: Participate in audit activities and provide data to auditors on production environment variables.
Required Qualifications
- 4+ years of systems support analysis experience demonstrated through work or military experience
- 4+ years of experience working in managed services as demonstrated through work, military, or education
- 4+ years of application production support experience
Desired Qualifications
- Experience supporting technology at an enterprise-level
- Ability to interact effectively at varying levels of the business and technical organizations; including management
- Strong team or technical leadership experience
- Excellent verbal, written, and interpersonal communication skills
- Strong knowledge of Autosys, Splunk, AppDynamics, Thousand Eyes, Grafana, ServiceNow
- Ability to automate simple tasks using Python, Shell scripts
- Experience in .Net technologies, Windows, Linux, Kubernetes, Oracle, MongoDB, OpenShift a plus
Job Expectations
- Ability to work on call as assigned
- Ability to work additional hours as needed
- Flexibility to work in a 24/7 environment
- This role is not eligible for Visa sponsorship
- This role is not eligible for relocation assistance
Posting End Date:
27 May 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.