Senior Technology Business Systems Consultant
Wells Fargo
About this role:
Wells Fargo is seeking a Senior Technology Business Systems Consultant to join the Gateway L2 Production Support team.
In this role, you will:
- Work with Agile Squads during development to ensure the products being developed are supportable by making sure the Non-Functional Requirements are met and assist squads with the necessary accesses for smooth development
- Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
- Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
- Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
- Coordinate communication and information flow between business and technology teams
- Answer inquiries and resolve issues that come into Gateway Support via email, phone, and Teams.
- Work with Agile Squads during development to ensure the products being developed are supportable by making sure the Non-Functional Requirements are met and assist squads with the necessary accesses for smooth development
- Advise line of business partners and customer developers about API capabilities.
- Work with Technical Writing to create and revise user guides and identify areas that could be clarified and enhanced on the Gateway developer portal.
- Analyze server logs to investigate customer-reported issues
- Troubleshoot issues and fix related defect; create step-by-step instructions on how to reproduce the issue along with solutions.
- Escalate issues and feature requests to the appropriate product manager(s) and LOB
- Communicate with other teams such as backend support, platform, and Digital Platform Engineering (DPE) teams to ensure all issues are fully resolved
- Work with Gateway Developers on recommendations for enhancements reported by customers
Required Qualifications:
- 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 3+ years of client service experience working with high value customers and/or large organizations
- 3+ years of onboarding or technical support of API related products and services
- 3+ years of implementing or troubleshooting Microsoft Authentication Library (MSAL) certificates
- 3+ years of experience provisioning or technical support of an API Mediation Database
Job Expectations:
- Ability to work on-site at approved location at least three days a week
- This position is not eligible for Visa sponsorship
Minneapolis, MN Pay Range: $73,100.00 - $129,900.00 annually
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$73,100.00 - $129,900.00Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
12 Jun 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.