Technical Writer -Military Spouse Homefront Heroes Hiring Program (HHH)
Wells Fargo
About this role:
Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel and is seeking a Technology Operations Associate
The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.
The HHH Program is a direct hire program for talented individuals seeking careers in Consumer Lending, Consumer Small Business Banking, Human Resources, Technology, and Wealth Investment Management. Learn more about our program: HHH Program.
We are seeking a detail-oriented and technically proficient Technical Writer to join our Technology Operations team. This role is ideal for someone with a strong foundation in technical writing and a working knowledge of ServiceNow or similar ITSM platforms. You will document operational procedures, supporting implementation efforts, and ensuring the stability and clarity of our technology solutions
In this role, you will:
- Participate in and support the implementation of business and technology solutions.
- Document the impact of changes to hardware, software, and operational schedules.
- Review and update policies, procedures, and tactical issues with clear, concise documentation.
- Perform daily validations of applications through Article Quality Index (AQI) checks.
- Assess the impact of new applications on business operations and document strategies.
- Contribute to reducing the impact of application and infrastructure failures through clear documentation and process improvement.
- Present documentation and recommendations for resolving complex technical issues.
- Collaborate with technology managers, functional teams, and stakeholders to gather and disseminate technical information.
Required Qualifications:
- 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 6+ months in technical writing experience
Desired Qualifications:
- 2+ years of experience in Technology Operations.
- Strong written and verbal communication skills with a keen eye for detail.
- Proficiency in Microsoft Office Suite and familiarity with ServiceNow.
- Experience writing grants, editing technical content, and/or drafting proposals.
- Proven ability to quickly learn and articulate complex technical concepts.
- Ability to manage multiple projects and deadlines simultaneously.
- Experience creating documentation and procedure manuals for diverse audiences.
- Familiarity with Confluence, Jira, and Agile methodologies.
- Experience writing for IT Service Desk environments and virtual agent formats.
- Knowledge of ITIL Incident, Problem, and Request best practices (ITIL certification a plus).
Job Expectations:
- HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.
- Ability to work on-site at approved location listed
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
Job Locations:
- Charlotte, NC , Chandler, AZ, and Dallas area.
- Candidates living outside of the above locations may be asked to produce a copy of military orders including applicant to be considered for remote or alternate locations.
#HHHProgram
Posting End Date:
14 Jun 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.