Lead Site Reliability Engineer
Wells Fargo
About this role:
Wells Fargo is seeking a Lead Site Reliability Engineer in Technology as part of Wealth and Investment Management Technology who thinks systematically about reliability, can translate business requirements into technical implementations, and thrives on making complex systems more robust. Learn more about the career areas and lines of business at wellsfargojobs.com.
The Site Reliability Engineering team is fundamental to ensure our platform delivers consistent, reliable service to our client base. This person will be an individual contributor working at the intersection of software engineering and operations, applying engineering principles to infrastructure challenges. This individual will design and implement scalable systems, create observability solutions that offer actionable insights, and develop automation to improve our platform's reliability.
In this role, you will:
- Work alongside developers as well as the business stakeholders and strive to automate the acceptance criteria
- Maintain high reliability and availability for software applications
- Automate the mundane tasks and avoid human errors
- Define SLI (Service level indicator) & SLO (service level objective) by collaborating with Product owners
- Lead incident response efforts and post-mortem analysis to prevent future occurrences.
- Write incident root cause analysis, find out the core reason behind the issue and prevent it from happening again
- Document procedures, best practices and troubleshooting FAQs.
- Debug the system and fixing the production related issues.
- Escalate / follow-up on permanent fix for development related issues.
- Handle complex operational tasks and recommends process and technology changes.
- Provide global support including troubleshooting production related issues and performing checkouts.
- Lead complex initiatives to develop infrastructure to provide solutions for business applications
- Participate in various projects intended to continually improve or upgrade the infrastructure
- Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
- Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
- Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
- Design, code, test, debug and document programs using Agile development practices
- Make decisions in technical designs, implementation plans and identify project risks and resource requirements
- Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
- Recommend courses of action to maintain cost effectiveness and achieve results
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with customer and vendor
Required Qualifications:
- 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of Site Reliability Engineering experience or related experience
- 5+ years of global support including advanced troubleshooting skills to resolve complex production issues
- 5+ years of resolving complex issues utilizing fundamental understanding of system components
- 5+ years of experience in tracing system interactions through various tiers.
Desired Qualifications:
- Strong understanding of the REST APIs
- Strong understanding in working of the troubleshooting tools such as Splunk, AppDynamics, and Elastic APM
- Strong experience in API Management tools such as Apigee
- Working knowledge of databases such as MongoDB, Oracle
- Strong foundation in reliability engineering principles and distributed systems behavior
- Experience defining and implementing SLOs/SLIs and using them to drive system improvements
- Demonstrated ability to design and implement observability solutions that provide actionable insights while minimizing alert fatigue
- Understand modern observability practices and experience implementing and maintaining monitoring solutions such as Prometheus/Grafana, Splunk, NewRelic, CloudWatch, and ELK in the cloud
- Strong incident response skills with experience leading incident retrospectives and driving improvements
- Excellent problem-solving abilities and experience debugging distributed systems
- Track record of successfully automating operations and reducing toil
- Strong communication skills with ability to explain complex technical concepts to audiences
- Ability to work both independently and collaboratively (in groups) in an energetic environment.
Job Expectations:
- Ability to work weekends
- Participate in on-call rotations to ensure 24/7 system availability and support.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$111,100.00 - $217,200.00Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
17 Jul 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.