Senior Systems Operations Engineer
Wells Fargo
Engineer needs to be having strong working experience in RedHat Linux and Windows OS environment., in order to manage system changes and technical support for Alvaraia/Verint Workforce Management, Nice Recording Solution, Nexidia Analytics Solution, and associated Contact Center application systems. They need a strong working knowledge of SQL Scripting and DB configuration and deployment. They should also be knowledgeable about SSL certificate management, and SSL handshake troubleshooting.
- Working experience in RedHat Linux, Windows OS environment
- IBM WebSphere Application Server/Apache HTTP/Tomcat/IIS Administration
- SQL and Shell Scripting
- ServiceNow Incident and change management
- SSL certificate management in Web and Application server
- Any Cloud experience
- We use NDM, Autosys, Crystal Reports but it will be difficult to find someone with all technologies we use. We should be good with the above.
- Knowledge on Observability tools (Splunk, Thousand Eyes)
- Responsible for coordinating activities and resources in support of technical work and projects with moderate to high risk and complexity, impacting small/large number of users and/or departments.
- Manage communications from team for own work and team's deliverables
- Maintain and update documentation used by team for performing its activities (guidelines, checklists, templates, reports etc)
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualification:
- Alvaraia/Verint Workforce Management, Nice Recording Solution, Nexidia Analytics Solution, and associated Contact Center application systems.
- SQL Scripting and DB configuration and deployment.
- CCaaS or Five9 is an added advantage.
- Cloud Certification
Posting End Date:
21 Sep 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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