About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer for the Chief Technology Office. This position within the FTS (File Transmission Services) group will be responsible for file transmission management activities involving internal and external customers for a large Managed File Transfer (MFT) platform.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Discuss and explain technical information over email and phone in a professional manner
• Will be digesting detailed log files either manually or via an application such as Splunk
• Analyze business workflows and recommend improvements while having a risk, compliance, & governance-based mindset
• Work on file transmission clients and libraries

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of experience supporting multiple file transfer protocols - FTPS, SFTP, NDM, AS2.
• 1+ years with a role requiring customer communication via phone and email

Desired Qualifications:

• 1+ years of experience with databases (Oracle, SQL or MongoDB) or OS (Linux and Windows Server)
• 1+ years of experience with monitoring /alarming tools (Splunk or Application Dynamics)
• 1+ years of Managed File Transfer (MFT) support products like Axway, IBM Sterling
• 1+ years scripting experience such as VBA, VBS, JavaScript, Python, Bash.
• Proven history of analytical skills
• Microsoft Office suite and reporting experience
• Knowledge of Business Intelligence / Analytics tools (Microsoft PowerBI, Tableau, etc.)

Job Expectations:

• This position currently offers a hybrid work schedule
• Ability to work on-site at posted location
• This position is not eligible for Visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.