This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Product Data Analyst

Adyen is looking for a Senior Product Data Analyst to join the Customer Experience data team. You will join our mission to deliver proactive, data-informed insights to the Onboarding & Lifecycle product team, driving improvements that directly impact our (sub)merchants’ success.

As the first team member based in Chicago, you will serve as the critical bridge between our North American product stakeholders and our core data team in Amsterdam. This role demands a high degree of autonomy, technical excellence, and a business-impact-first mindset to thrive as a self-starter in a high-growth environment.

In this senior role, you will leverage and extend our analytical data stack, collaborating with a predominantly Chicago and Amsterdam based network of Data Engineers, Analysts, Product Specialists, and Developers. You aren't just a technical Analyst; you are an analytics evangelist who translates complex data into recommendations and compelling narratives that shape the future of our Onboarding & Lifecycle products.

What you’ll do

• Data informed influencing: Transform complex findings of a complex product space into concise, actionable advice. You don’t just report data, you connect it to a story that influences strategy and drives Product roadmap decision-making.
• Continuous performance optimization: Proactively conduct deep-dive analyses to optimize product performance and elevate the customer experience, ensuring our customers’ onboarding journey is seamless.
• Autonomous collaboration: You’ll work autonomously and closely with Chicago-based Product Managers and Engineers to support and positively influence product decisions based on your analyses.
• Domain expertise: Develop in-depth knowledge of Adyen’s Onboarding, KYC, Contracting and account lifecycle product space.
• Technical excellence: You are a master of Airflow, ETLs, PySpark, Looker. You will work both autonomously and jointly on our analytics layer with the Amsterdam team.
• Data enablement: Design and build easy to consume dashboards and self-serve data solutions that empower internal stakeholders to make data-driven decisions at scale.

Who you are

• Experience: You have at least 7+ years of working experience as a data analyst, preferably within a Customer Experience and Onboarding domain.
• Master storyteller: You possess an outstanding ability to distill complex datasets into "so-what" insights, delivering clear, high-impact recommendations to senior stakeholders.
• Technically autonomous: You are technically autonomous and a critical thinker to push beyond what’s requested to find the “why”.
• Bridge builder: You strike an excellent balance between deep technical execution and product intuition.
• BI builder: Strong development experience with BI tools, Looker specifically; Mixpanel is a plus.
• Python and SQL expert: Strong in writing performant Python and SQL queries to deliver ad-hoc data needs quickly. PySpark or Pandas experience is a must, and PostgreSQL and TrinoSQL experience is a plus.
• Data engineer lite: You are an experienced user of Airflow for orchestration and PySpark or Pandas for data processing. You have the technical grit to extend our analytical data stack and the architectural "know-how" (Hadoop/Jupyter) to troubleshoot and build autonomously.

The annual base salary range for this role is $154,000 - $200,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the office.