Enterprise Customer Technical Program Manager
NVIDIA
We are seeking an expert professional for the role of Enterprise Technical Program Manager, responsible for NVIDIA Rack server systems development with ODM partners. At NVIDIA, we are redefining the world of computing. As a pioneer in accelerated computing, NVIDIA has redefined modern data centers by introducing GPU-accelerated AI infrastructure. In this role, you will have the opportunity to contribute to the development of the key products. Come to join the team and make a lasting impact on the world.
What you'll be doing:
Coordinate with the core support team, formally kicking off the project with the customer, supporting the design-in effort by providing technical collateral/product samples/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring customer acceptance and production deployment.
Post-production/deployment, you will provide sustaining technical support to the customer and act as a case manager to lead resolution of field quality issues/customer concerns.
Provide on-site support at ODM factories to monitor server production status, track yield rates, identify key blockers, and collaborate with cross-functional teams to ensure manufacturing goals are met. Travel to Mexico or US will be required.
Summarize and communicate project status to ensure the internal support team has a comprehensive understanding of current progress, future objectives, and key challenges, supported by clear and efficient reporting.
What we need to see:
BS/MS or equivalent experience in Engineering or Computer Science
5+ years in IT or semiconductor industry with a focus on program/project management
Proven track record of managing the release of quality projects into production
Very strong leadership, facilitation, problem solving, program management and cross-functional coordination skills are required to be successful in this role
Deep understanding of server product development processes, including fundamentals of hardware and software design
Experience in managing production schedules at the factory, monitoring yield rates, and coordinating with functional teams to resolve production line issues is a plus
With competitive salaries and a generous benefits package, NVIDIA is widely considered to be one of the most desirable employers in the world. We have some of the most brilliant and talented people in the world working for us. If you are creative, autonomous and love a challenge, we want to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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