Clinical Product Trainer - North Island, New Zealand
Tandem Diabetes Care
GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control -IQ technology — an advanced predictive algorithm that automates insulin delivery.
But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/
A DAY IN THE LIFE:
Please note this role is Part-Time, 20/hrs per week.
Clinical Product Trainers at Tandem are responsible for:
Directly responsible for Tandem product trainings as assigned. Collaborates with Health Care Professionals (HCP’s) and Clinical Training Coordinators to provide training and education on Tandem diabetes management products. Uses clinical expertise to provide support and continuing education in direct contact to patients, physicians and their staff on the technical use of insulin pump therapy, special considerations related to pump therapy, continuous glucose monitor (CGM). Supports Tandem Diabetes products, systems and services by providing additional education on topics such as diabetes self-management skills, emergency management and community resources as determined by client needs.
- Schedules and delivers CGM, pump/product training for patients, customers, and health care professionals (Diabetes Educators and Prescribers) to familiarize patients, customers, and health care professionals with the benefits of Tandem Diabetes’ pumps and related services.
- Efficiently uses available tools and resources to plan, execute and document efficient, compliant, and effective clinical training policies.
- Understands and communicates Tandem’s unique market position, approach and value to the customer (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).
- Provides information in a professional manner to various health care professionals (MDs, DOs, RNs, Diabetes Educators, RPhs, etc.) to support their recommendation/prescription and ongoing management of customers using Tandem products/services when indicated in the course of appropriate therapy per standards of care.
- Creates value for the health care professionals by differentiating Tandem Diabetes Care products and clinical services.
- Educates customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues according to the standards of care.
- Establishes and maintains excellent professional relationships with health care professionals and local distributor to support the education of Tandem Diabetes products /services.
- Conducts educational classes for patients through direct patient care that support diabetes education in relation to insulin pump therapy, CGM, and other advance diabetes management skills in order to gain prospective and retain existing customers.
- Interacts with Director International Clinical Support/ Sr Manager International Clinical Support for guidance on technical and training issues.
- Promotes sharing of relevant clinical information and trends with local distributor as appropriate.
- Attends and participates in all regional and corporate sales meetings, and assigned conventions, trade shows and symposia as appropriate.
- Keeps records and training tasks updated in the customer relationship management software (CRM), for all clinical trainings and HCP clinical education.
- Maintains all assigned company property, equipment, records, clinical/selling aids and samples in a manner consistent with company policies.
- Prepares clinical reports as requested by Clinical Management within required deadlines.
- Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.
- Confirms completion of required training plan before assuming job responsibilities.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA/ GDPR and other regulatory, legal, and safety requirements.
- Completes other assignments as directed by Clinical Management.
WHAT YOU’LL NEED:
- 5+ years clinical diabetes experience coordinating and conducting diabetes education programs to patients, physicians, and health care professionals.
- 2+ years of related industry experience in all of the following areas: diabetes, Insulin pump therapy, Automatic Insulin Delivery systems (AID), and continuous glucose monitoring.
- Clinical background (RN, RD or RPh preferred) or equivalent combination of education and applicable job experience.
- Maintenance of registration and licensure through clinical education.
- Continuing education on patient education on the technical use of insulin pump therapy, and special considerations related to pump therapy in the marketplace, Automatic Insulin Delivery systems (AID), and continuous glucose monitoring.
EXTRA AWESOME:
- Self-starter and completely independent in prioritizing their duties and the needs of customers.
- Excellent communication skills regarding diabetes self-management skills, proper use of blood glucose monitoring equipment, carbohydrate counting instruction, medication management, chronic complications, emergency management and community resources.
- Ability to relate effectively with patients, referral sources and health care professionals.
- Skilled at effectively communicating as the clinical resource for territory/regional sales team according to company protocols and requirements.
- Excellent ability to coach customers on a one-on-one basis to answer questions and resolve product related issues.
- Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to company protocols and requirements.
- Highly skilled at presenting educational material in a clear, concise manner to various audiences.
- Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.
- Skilled in reacting to changing situations in a timely, calm, and confident manner.
- Ability to work in a fast pace, ever changing market and see change as an opportunity to improve business performance and campaigning for it when necessary.
- Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.
- Able to travel in the assigned region at least 80% of the time and work from a remote home office; must maintain valid driver’s license and required auto insurance as well as good driving record, per company policy.
TRAVEL:
Ability to travel by car or airplane independently in the field at least 80% of the time and work after hours if required by travel schedule or business issues. Due to direct patient contact, current negative Tuberculosis Testing and annual Tuberculosis screening with documented proof is required.
WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!
BE YOU, WITH US!
We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share!
SPONSORSHIP:
Applicants must be authorized to work for any employer in New Zealand. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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