The Senior Workforce Business Analyst is a strategic and analytical role responsible for developing and maintaining complex workforce forecasts, analyzing key performance metrics, and partnering with cross-functional teams to drive business results. This role requires a high level of technical proficiency, strong communication skills, and the ability to influence and collaborate with senior leaders and partners across the organization. The analyst will also mentor peers and hourly Cast Members, contributing to a culture of continuous improvement and inclusion. The role is accountable to important project work and is the primary support of the Workforce Strategy Manager – Business Analytics in their absence.

RESPONSIBILITIES & SKILLS

Drives Results

Develop and maintain complex forecasting models for workforce metrics—including transactions, demand, staffing, separations, and absences—across multiple lines of business and properties, ensuring accuracy through continuous input validation and adjustment
Create quantitative and/or qualitative analysis to support business decisions for workforce strategies and perform ad hoc analysis as necessary
Validate, review, and submit weekly workloads for Scheduling teams
Develop monthly hiring, training and conversion recommendations for review and negotiation with partners and Executives
Develop Annual Operating Labor, Staffing, and Training Plans
Demonstrate influence and negotiation skills with Operating partners including Executives, Scheduling, Industrial Engineering, Casting, Finance and Training to drive business results

Ensures Accountability

Analyze and validate data from multiple sources to deliver actionable insights that support client and partner decision-making
Leverage strong technical and analytical skills to generate measurable, data-driven insights
Act as a change agent, continuously seeking opportunities for improvement
Exercise sound judgment in daily decisions, escalating issues to leadership when appropriate

Communicates Effectively

Lead meetings related to projects and other initiatives. Provide necessary communication in the absence of the Workforce Strategy Manager – Business Analytics
Ensure information is communicated to partners in a way that influences understanding and action if applicable
Ensure relevant information is communicated to Cast Members in a way that inspires understanding and action if applicable
Effectively communicate successes and challenges with the scheduling process to the appropriate stakeholders while effectively implementing resolution

Develop Others

Lead, mentor and develop one or more hourly Cast Member(s) fostering a culture of growth

Collaboration and Integration

Foster strong client and partner relationships through collaboration and idea-sharing to achieve shared goals
Contribute to the design and implementation of tools and processes that enhance workload and staffing efficiency
Ensure consistency and efficiency by working seamlessly across Cast Scheduling & Workforce Strategy

Project Management

Develop project plans that include appropriate partners, timelines and goals
Motivate team members to execute based on project plans aligned with strategic goals
Monitor processes and keep projects on schedule through prioritization and delegation
Communicate the execution of project plans to partners/stakeholders
Demonstrate conflict resolution skills and partners appropriately with senior leaders as needed
Effectively manage the necessary change management process related to key projects
Possess excellent time management skills to effectively manage administrative time related to broader project scope

BASIC QUALIFCATIONS

2 to 4 years of workforce planning, business analysis, or related experience, demonstrating professionalism and maturity in an hourly or salaried role, and experience leading or mentoring others
Ability to lead and adhere to confidentiality training regarding all communication, data, intellectual property, etc.
Strong verbal and written communication skills
Proven ability to build and maintain stakeholder relationships at all levels with a focus on Guest service
Ability to synthesize complex data into clear, actionable insights
Demonstrated strong organization, multi-tasking and time management skills with attention to detail
Strong technical and analytical skills with experience in analytic software packages, data visualization tools and statistical programs (e.g., Excel, Tableau, PowerBI, SQL, SAS) and adaptable to new technologies
Passion and commitment to diversity and inclusion including inviting diverse perspectives, promoting an inclusive work environment and driving workforce diversity through recruitment efforts
Proven knowledge in the Cast Scheduling & Workforce Strategy systems and processes
Ability to be flexible with work schedule, including time of day, weekends, and holidays

PREFERRED QUALIFICATIONS

4+ years of Leadership experience
Thorough understanding of Disney Policies, Collective Bargaining Agreements and laws related to workload, staffing, and scheduling processes
Experience with HR systems, tools and reporting processes
Experience working in technology and process improvement projects related to workload and staffing

REQUIRED EDUCATION

High school degree or equivalent

PREFERRED EDUCATION

Bachelor’s degree in related business/computer science/project management or equivalent work experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at http://jobs.disneycareers.com/benefits

The hiring range for this position in Anaheim is $87,100.00 - $116,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Park Ops

Job Posting Primary Business:

Experience Integration (DLR)

Primary Job Posting Category:

Workforce Mgmt-Workload/Staffing

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Anaheim, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted: